Kutlo Gobatlilwe
Front Desk Operator
Gaborone,GA
Summary
A multiskilled, versatile and resourceful Front Desk Officer with the skill to refining work and aligning it with customer satisfaction and diamond and looking on venturing into the diamond fraternity and be customercentric in the field of diamond sorting to customer satisfaction hence surpassing stake holders satisfaction.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Officer
Gaborone Sun International
Gaborone
02.2009 - 09.2015
- Performed office administrative and clerical duties as a Front Desk Officer. I will continue to perform the same task at DTC Botswana with the highest level of integrity and jealously guard against diamond related information to fall into wrong hands.
- Maintained schedules and strictly conformed to busy time of lines of a fast paced international hotel with high stature . The same will be maintained conforming to the set sorting timelines..
- Updated customer related information in the system, ensuring that it is accurately entered since it is often used by management in their forecasts and decision making. The same will be performed with handling diamond related information.
- Handled customer disputes and and complaints. I will attend to my internal diamond customer complaints as and when they may arise whilst preserving the reputation of the division and the reputation of my organization.
- Managed luggage security of customers. The same will be maintained by adhering to security and regulations of diamonds in safeguarding the asset.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. The same multitasking exercise will be maintained to catch up with busy sorting deadlines.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Education
No Degree - General Certificate in Education
Gaborone Secondary School
Gaborone 02.2005 - 11.2007
Junior Certificate of Education
Bakgatla Community Junior School
Mochudi 02.2003 - 11.2004
Skills
Written and verbal Communication
Customer Service
Problem Solving Skills
Attention to details
Safety and security
Innovation
Initiative
Analytical thinking
Decision making
Timeline
Front Desk Officer
Gaborone Sun International
02.2009 - 09.2015
No Degree - General Certificate in Education
Gaborone Secondary School
02.2005 - 11.2007
Junior Certificate of Education
Bakgatla Community Junior School
02.2003 - 11.2004