Kutlo Tirafalo Mmusi
Summary
Enthusiastic and driven recent graduate with a Bachelor of Business Administration in Tourism and Travel Management.Equipped with a thorough awareness of consumer relations, business strategies, and tourism concepts gained from school and an internship. Displays a keen eye for detail and a strong analytical mind, which are enhanced by effective communication skills to engage with a range of stakeholders. Demonstrated ability to establish goals, work well under pressure, and deliver exceptional customer service in order to enhance corporate results. Eager to use academic background and passion for travel, business, and tourism to support a vibrant company.
Overview
1
1
Certification
Work History
Intern
Cresta Botsalo Hotel
01.2023 - 05.2023
Front Office: Greeted and assisted guests with reservations, check-ins, and inquiries, ensuring a smooth and welcoming experience. Gained skills in hotel software and data entry.
Housekeeping: Assisted in maintaining high standards of cleanliness and guest comfort. Coordinated with housekeeping staff to ensure rooms were prepared promptly for incoming guests.
Food and Beverage: Provided support in dining operations, attended to guests' needs, and helped ensure quick service in a fast-paced environment. Enhanced understanding of food hygiene and service standards.
Stores: Aided in inventory management, stock checks, and supply replenishment. Improved my ability to organize stock and learned effective storage techniques.
Education
BBA - Travel And Tourism Management
Institute Of Development Management
Gaborone,Botswana11-2024
Skills
Customer Service: Ability to handle guest inquiries professionally, ensure satisfaction, and maintain a high standard of hospitality
Communication: Strong verbal and written communication skills, adept at interacting with diverse clientele
Problem-Solving: Capable of assessing and resolving issues quickly to maintain smooth guest experiences
Software: Familiar with hotel management systems, inventory software, and Microsoft Office Suite (Word, Excel, PowerPoint)
Teamwork: Experienced in collaborating with cross-functional teams within hotel operations, from housekeeping to food and beverage services
Certification
Warehouse Management:Inventory,stock and supply chains .Alison 2024
Languages
Setswana
Native language
English
Intermediate
B1
REFERENCES
Available upon request.
Timeline
Intern
Cresta Botsalo Hotel
01.2023 - 05.2023
Warehouse Management:Inventory,stock and supply chains .Alison 2024
BBA - Travel And Tourism Management
Institute Of Development Management
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