Laina Mashavave
Serowe,CE
Summary
Accomplished housekeeping professional with proven expertise at Serowe 5Star Hotel, excelling in inventory management and conflict resolution. Demonstrated ability to enhance team coordination and ensure safety compliance, achieving a 95% guest satisfaction rate. Adept at problem solving and effective communication, consistently delivering exceptional housekeeping excellence and quality control.
Reliable Housekeeping Aide known for high productivity and efficient task completion. Possess specialized skills in sanitization practices, time management, and inventory control. Excel in communication, adaptability, and teamwork to ensure seamless operations and exceptional cleanliness standards.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
Work History
Housekeeping
Serowe 5Star Hotel
Botswana
07.2022 - Current
- Maintained inventory of housekeeping supplies and equipment; ordered new items when needed.
- Performed housekeeping duties such as laundry, dusting furniture and vacuuming carpets.
- Maintained a clean and safe working environment by performing regular housekeeping duties.
- Resolved guests' complaints regarding housekeeping services in a professional manner.
- Ensured that housekeeping staff adhered to safety protocols while performing their duties.
- Conducted daily meetings with housekeeping staff to review tasks and assignments.
- Developed daily work schedules for housekeeping staff based on occupancy levels.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Coordinated with housekeeping staff to ensure timely servicing of guest rooms.
- Resolved customer complaints in a timely manner regarding housekeeping services.
Utility/Cleaner Helper
Sekgoma Hospital
Botswana
09.2021 - 04.2022
- Maintained cleanliness in patient areas following hospital sanitation protocols.
- Disposed of waste materials in compliance with health regulations.
- Operated cleaning equipment to ensure thorough facility maintenance.
- Assisted staff by keeping supply rooms organized and stocked.
- Conducted routine inspections to identify areas needing special attention or deep cleaning.
- Communicated effectively with co-workers regarding job duties and expectations.
- Assisted in the moving of furniture, equipment or supplies when needed.
- Swept, scrubbed and mopped floors; vacuumed carpets; emptied trash receptacles; wiped down surfaces with cleaning agents.
Education
Marian High School
Zvishavane Skills
- Inventory management
- Equipment operation
- Quality control
- Safety compliance
- Time management
- Team coordination
- Conflict resolution
- Training development
- Attention to detail
- Effective communication
- Problem solving
- Task prioritization
- Housekeeping support
- Housekeeping and cleaning
- Housekeeping proficiency
- Housekeeping excellence
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Housekeeping
Serowe 5Star Hotel
07.2022 - Current
Utility/Cleaner Helper
Sekgoma Hospital
09.2021 - 04.2022
Marian High School