Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lame Sekgwama

Field Service Coordinator

Summary

Results-driven professional with solid experience in field service coordination and a growing background in branding and marketing support. Demonstrates strong teamwork, adaptability, and a commitment to delivering high-quality outcomes. Skilled in project coordination, customer service and cross-functional collaboration. Known for excellent communication, problem-solving, and organizational abilities. Proactive in streamlining operations, supporting brand visibility, and ensuring service excellence.

Overview

4
4
years of professional experience

Work History

Internship

Cross-Swords (Pty) Ltd T/A Medronix
11.2021 - 11.2022
  • Played a vital role in refining brand materials to ensure consistency across all platforms, including digital assets, internal documents and presentations.
  • Cross-Departmental Collaborations- Worked closely with sales, admin and the engineering team.
  • Coordinated events, promotions, and brand activities to increase visibility and customer engagement.
  • Facilitated smoother communication channels by organizing regular team meetings.

Field Service Coordinator

Cross-Swords (Pty) Ltd T/A Medronix
12.2022 - Current
  • Reduced time to complete service calls and expertly retained key customers.
  • Collaborated closely with the engineering team to coordinate service schedules, ensure technical accuracy, and support the delivery of reliable medical equipment solutions
  • Acted as a communication bridge between technical staff and clients, ensuring clear understanding of service requirements and follow-ups.
  • Evaluated emerging technologies to optimize field service operations, ultimately improving efficiency.
  • Compiled detailed reports on completed projects for internal reviews as well as customer records purposes.
  • Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively.
  • Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
  • Led a team of up to four (4) service technicians in field activities.

Education

BA Hons Entrepreneurship & Business Leadership -

Sheffield Hallam University
Gaborone
04.2001 -

Skills

  • Scheduling coordination
  • Field operations
  • Team leadership
  • Meeting facilitation
  • Individualized service plans
  • MS office expertise
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Analytical thinking
  • Strategic planning

References

Edward Busang

Managing Director- Cross-Swords (Pty) Ltd T/A Medronix

Phone: +267 72 897 383

Email: edwardkbusan@medronix.co.bw


Kevin Dintwa

Technical Manager- Cross-Swords (Pty) Ltd T/A Medronix

Phone: +267 72 441 828

Email: kdintwa@medronix.co.bw

Timeline

Field Service Coordinator

Cross-Swords (Pty) Ltd T/A Medronix
12.2022 - Current

Internship

Cross-Swords (Pty) Ltd T/A Medronix
11.2021 - 11.2022

BA Hons Entrepreneurship & Business Leadership -

Sheffield Hallam University
04.2001 -

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Lame SekgwamaField Service Coordinator