LAONE KEBADIRETSE NCUBE
Office Administrator
Gaborone,GA
Summary
Dynamic professional Office Administrator with 5+ years of experience in an office setting and various technical skills. Strong knowledge of MS Office Suite, including Excel, Word and PowerPoint, Customer service and proficiency in QuickBooks software and Basic Accounting. Skilled in managing competing priorities. Adept at managing individual projects, including scheduling, allocating resources and meeting project milestones.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Office Administrator
Runway Auto Service (PTY) Ltd
Gaborone, Gaborone
01.2023 - 05.2024
- Collated financial records and generated reports
- Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable
- Answered questions and provided customers with pricing information
- Fielded and responded to faxes and emails while upholding confidentiality standards
- Handled customer billing cycle, invoicing and past-due notices to improve cash flow
- Retrieved, prepared, and scanned hard copy reports to create electronic records
- Reconciled financial account balances monthly to monitor expenses
Receptionist
Bethsaida Medical Centre
Gaborone, Gaborone
04.2022 - 11.2022
- Exceptional customer service, greeting and welcoming patients and visitors promptly
- Used clerical abilities to operate and run the office daily
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions
- Scheduling appointments and follow-ups for patients
- Handled confidential information with discretion and according to company policies
- Answered telephone calls to provide information, take messages and set up appointments
Office Administrator
Extra Light Group (PTY) Ltd
Phakalane, Gaborone
12.2018 - 06.2020
- Customer service/focused
- Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable
- Drafted documents, correspondence and reports using MS Office Suite tools
- Collated financial records and generated reports of daily and monthly reconciliation
- Filed company records manual and electronically using filing systems
- Prepared service requests to initiate action and assist customers
- Handled customer billing cycle, invoicing and past-due notices to improve cash flow
- Retrieved, prepared, and scanned hard copy reports to create electronic records
Waitress
Multicuisine Restaurant
Gaborone, Gaborone
08.2017 - 12.2017
- Received and welcomed customers
- Customer focused/service
- Set up tables with glassware, linens and silverware to prepare tables for service
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences
- Rearranged tables to cater to customer needs
- Notified kitchen staff of specific customer requests
- Operated POS system to issue bills and collect payments
- Communicated with guests regarding special requests, allergy issues and other dietary restrictions
- Showed guests to table and handed menu upon entry
Education
Certificate - Records Management
Rutegang Training College
Certificate - Secretarial and Administration level 2
Rutegang Training College
Gaborone 12.2025 - 12.2021
Kagiso Senior Secondary School - BGCSE
Kagiso Senior Secondary School
01.2015 - 12.2016
Emergency Contacts
- (+267) 72 929 282
- (+267) 75 984 540
- (+267) 75979302
Personal Information
- Gender: Female
- Nationality: Motswana
- Driving License: Class B
Competences And Skills
- Managing operations and efficiency
- Problem-solving abilities
- Customer service
- Analytical skills
- Basic Accounting skills
- Multitasking abilities
- Attention to detail
- Time management and organizational skills
- Interpersonal, Effective and written communication skills
- Adaptability, reliability and flexibility
- Decision-making
- Technical proficiency, MS office (word, excel and PowerPoint), Computer skills
- Positive attitude
- Self motivated
- Data analysis
- Problem-solving
- Teamwork and collaboration
- Active listening
- On boarding and orientation
HOBBIES
- Travelling
- Cooking
- Reading books
- Listening to music
REFEREES
1.Mr Kevin Venda-Director
RUNWAY AUTO SERVISES (Pty) Ltd
Contacts: (+267) 71810784
2. Dr B Lemakwae- Director
BETHSAIDA MEDICAL CENTRE
Contacts: (+267) 3114018
3. Mr Apila Molwantwa - Manager
EXTRA LIGHT GROUP (Pty) Ltd, ARCHEIN HARDWARE
Contacts: (+267) 72910030/ 3181512
4.Mrs Lindiwe Moshoke-Manager
POWER INOVATION HOLDINGS (Pty) Ltd t/a MULTICUISINE RESTUARENT
Contacts: (+267) 3923218
5. Mr Edwin Phaladi- Lecture
RUTEGANG TRAINING COLLEGE
Contacts: 3167253
Timeline
Certificate - Secretarial and Administration level 2
Rutegang Training College
12.2025 - 12.2021
Office Administrator
Runway Auto Service (PTY) Ltd
01.2023 - 05.2024
Receptionist
Bethsaida Medical Centre
04.2022 - 11.2022
Office Administrator
Extra Light Group (PTY) Ltd
12.2018 - 06.2020
Waitress
Multicuisine Restaurant
08.2017 - 12.2017
Kagiso Senior Secondary School - BGCSE
Kagiso Senior Secondary School
01.2015 - 12.2016
Certificate - Records Management
Rutegang Training College
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