Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Preference
Timeline
Interests

Lefika Rebang

Gaborone,South-East

Summary

Adept at complaint resolution and fostering teamwork, I excelled as a Customer Service Representative at Thaiway, enhancing customer satisfaction through effective problem-solving and proficient written communication. Leveraged sales techniques to surpass service goals, demonstrating a commitment to continuous improvement and excellence in every customer interaction. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Thaiway
St Petersburg, Leningrad Oblast, Russia
01.2023 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

International Management

Peter The Great St.Petersburg Polytechnic Universi, St Petersburg, Russia
07-2024

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Call escalation
  • Call triaging
  • Objection handling
  • Account prospecting
  • Written communication
  • Problem-solving abilities
  • Sales techniques
  • Teamwork
  • Continuous improvement

Languages

Setswana
First Language
English
Advanced (C1)
C1
Russian
Elementary (A2)
A2

Certification

  • Russian Language Course

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementPersonal development programsCompany Culture

Timeline

Customer Service Representative - Thaiway
01.2023 - 08.2024
Peter The Great St.Petersburg Polytechnic Universi - , International Management

Interests

Football

Reading

Gym

Personal Development

Traveling

Lefika Rebang