Hi, I’m
Lerato Carol Mothibi
Relationship Manager
Gaborone
Summary
Relationship Manager who is always on the lookout for creative ways to recruit new clients and cultivate profitable ties. A motivated leader with more than 15 years of expertise assisting clients with financial planning procedures and financial data analysis. An inventive manager who focuses on developing strategic business opportunities by offering great service tailored to each client's specific requirements. Have a track record of surpassing sales targets and boosting revenue by developing strong relationships with high-net-worth clients and aiding them in attaining and exceeding their financial objectives. Always willing to learn new things, take on new challenges, and develop.
My dedication and passion have been rewarded with recognition and increased responsibilities.
Overview
16
years of professional experience
6
years of post-secondary education
2
Language
Work History
Botswana Gaborone, First National Bank
Relationship Manager
10.2016 - Current
Job overview
- Overseeing a diverse portfolio with P143M in deposit accounts and P124M in loans/lines of credit
- Provide high net worth clients with specialized banking solutions to meet their individual and business needs
- Communicate opportunities to clients regarding specialized investments that could increase returns and fit within a clients investment strategy
- Growing and developing relationship with all affluent clients
- Delivering a sustainable income stream through meeting core sales targets
- Creating and developing relationships that ends in tangible results
- Responsible for activities regarding sales, marketing, customer acquisition, customer relation management, & maximizing revenue
- Recognize potential customers, creating business from the old accounts and reaching profitability level and sales growth
- Provide applicable proprietary product solutions to clients in accordance with bank procedures and policies
- Botswana
Standard Chartered Bank
Business Development Manager
11.2015 - 09.2016
Job overview
- Maintain current client relationship and identifying areas for potential clients
- Contacting potential clients to establish a business relationship and meet with them
- Develop new sales areas and improving sales through various methods
- Research the latest in the business industry and creating new opportunities to expand business
- Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
- Train junior salespeople to improve sales goals and meet expectations
- Strong understanding of company products or services as well as business position and competition to keep business competitive
- Handled customer complaints with empathy and composure.
Francistown Botswana, Standard Chartered BankLobatse
Relationship Manager
01.2013 - 12.2015
Standard Chartered BankGaborone
Branch Sales and Service Officer
01.2013 - 01.2013
Standard Chartered Bank
Customer Relationship Officer
04.2009 - 12.2012
Standard Chartered Bank
Graduate Trainee
03.2007 - 03.2009
Education
Durban University of Technology
Bachelors Degree from Human Resource Management, Strategic Management and Organizational Behaviour
02.2002 - 01.2006
The Insurance Institute Of South Africa South Africa
Certificate of Proficiency Long and Short Term insurance
06.2015 - 04.2016
Edinburgh Business School, Watt University
MBA from Strategic Management
11.2021 - Current
Skills
Abibility to excels in a fast-paced environment with the ability to meet deadlines and manage client needs according to expectations
Excellent client relationship skills to win business for the long termAbility to negotiate and influence both internally and externallyActive listener who places the priority on client goalsAble to work independently and with others to exceed customer expectationsExcellent grasp of what it takes to succeed using business development and marketing skillsAbility to Identifying and appropriately manage business risksAccredited in portfolio management
Adaptable to change and successful with time management both in analytical work and client demandsExcellent communication and interpersonal skills fostering strong relationships with stakeholders and ensuring seamless project execution
Timeline
Edinburgh Business School, Watt University
MBA from Strategic Management
11.2021 - Current
Relationship Manager
Botswana Gaborone, First National Bank
10.2016 - Current
Business Development Manager
Standard Chartered Bank
11.2015 - 09.2016
The Insurance Institute Of South Africa
Certificate of Proficiency Long and Short Term insurance
06.2015 - 04.2016
Relationship Manager
Francistown Botswana, Standard Chartered Bank
01.2013 - 12.2015
Branch Sales and Service Officer
Standard Chartered Bank
01.2013 - 01.2013
Customer Relationship Officer
Standard Chartered Bank
04.2009 - 12.2012
Graduate Trainee
Standard Chartered Bank
03.2007 - 03.2009
Durban University of Technology
Bachelors Degree from Human Resource Management, Strategic Management and Organizational Behaviour
02.2002 - 01.2006