Excel, Microsoft word, Microsoft edge, Outlook
Lesedi Mercy Leatswe
Customer Service Advisor
Gaborone,Gaborone
Summary
Proven Customer Service Advisor at Absa Bank, adept in Microsoft Excel and excelling in customer relations, significantly enhanced customer satisfaction. Demonstrated expertise in complaint handling and call center operations, contributing to improved first-call resolution rates. Skilled in fostering collaborative environments and maintaining high service standards, ensuring positive feedback and productivity.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Customer Service Advisor
Absa Bank
03.2007 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
Education
Associate of Science - Business Management
Imperial School of Business And Science
Botswana 04.2001 -
Associate of Science - Effective Strategies On Debt Collection
Botswana Institute of Banking And Finance
Botswana 04.2001 -
Associate of Science - High School Teaching
High School
04.2001 -
Skills
Call Center Operations
Timeline
Customer Service Advisor
Absa Bank
03.2007 - Current
Associate of Science - Business Management
Imperial School of Business And Science
04.2001 -
Associate of Science - Effective Strategies On Debt Collection
Botswana Institute of Banking And Finance
04.2001 -
Associate of Science - High School Teaching
High School
04.2001 -
Certification
Sales Essentials Certificate
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- International Customer Service Association
Work Preference
Work Type
Full TimeImportant To Me
Career advancementFlexible work hoursPersonal development programsHealthcare benefitsQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Software
Languages
English
Intermediate (B1)
Interests
Traveling, Reading
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