Lesego Mpopang
Business Management
Gaborone,GA
Summary
Goal-oriented marketing, economics and business management expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring years of progressive experience and take on a challenging position with opportunity to make lasting impact on company and customer success. I am motivated to learn, grow and excel in your structures.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Marketing Director
Penny Tycoon Pty Ltd
Gaborone
08.2020 - 08.2021
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Prepared and executed outreach events with over 100 guests in attendance.
- Created innovative strategies to drive customer engagement.
- Designed, implemented and enhanced national marketing initiatives to maximize outreach and product sales.
- Organized and executed robust, creative experiential marketing events.
- Analyzed market trends and competitive landscape to understand opportunities and potential value.
- Maximized branding initiatives by strengthening program outreach and increasing communication between marketing and public relations.
Human Resources Administrator
National Assembly/ Parliament Of Botswana
Gaborone
01.2018 - 12.2020
- Liaised between multiple business divisions to improve communications.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Organized company-wide events designed to boost employee morale.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Oversaw hiring, staffing, and labor law compliance.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Coordinated ongoing technical training and personal development classes for staff members.
- Developed succession plans and promotion paths for staff.
- Prepared new hire letters, employee contracts and corporate policies.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
- Oversaw promotions and position changes and handled paperwork.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Sales Representative
Kgalagadi Breweries Limited/ ABNBev
Gaborone
01.2016 - 01.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Implemented brand marketing and sales campaigns.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Documented customer interactions using SalesForce to capture data in processing system.
Store Manager
Jodael Investments
Gaborone
01.2015 - 12.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Arts - Business Management
Sheffield Hallam University
United Kingdom (UK) 01.2013 - 12.2018
Certificate - Disaster Management
Botswana Open University
Gaborone 01.2018 - 12.2019
Certificate - Real Estate
BaIsago University
Gaborone 02.2021 - 12.2021
No Degree - Cambridge
Kgaswe International School
Palapye 12.2009 - 12.2013
Skills
Marketing and advertising
Accomplishments
- Achieved leadership roles and responsibilities throughut my careeer dating back to my Primary School Days where i served as Hadboy and Student Representative Council.
- Achieved several Scholar Awards and Sporting Awards.
- Organized several community Development Programs and Initiatives
- Documented and resolved conflicts effectively which led to high productivity levels and motivation amongst team members.
- Supervised teams of staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Certificate - Real Estate
BaIsago University
02.2021 - 12.2021
Marketing Director
Penny Tycoon Pty Ltd
08.2020 - 08.2021
Human Resources Administrator
National Assembly/ Parliament Of Botswana
01.2018 - 12.2020
Certificate - Disaster Management
Botswana Open University
01.2018 - 12.2019
Sales Representative
Kgalagadi Breweries Limited/ ABNBev
01.2016 - 01.2018
Store Manager
Jodael Investments
01.2015 - 12.2017
Bachelor of Arts - Business Management
Sheffield Hallam University
01.2013 - 12.2018
No Degree - Cambridge
Kgaswe International School
12.2009 - 12.2013
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