Lesego Tshosa
Francistown,BW
Summary
Talented Manager with more than ten years of experience with exceptional team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Camp Manageress
Desert & Delta safaris
11.2023 - Current
- Providing an effective leadership and management of the Camp , ensuring that all aspects of the service are delivered effectively and in line with the company policies and procedures.,most of all ensuring compliance to all legal requirements, e.g labor , Health and safety and Tourism department
- Planning and coordinating daily operations of the Lodge.
- Training and monitoring the laundry, housekeeping and kitchen staff performance.
- Plan and coordinate duties of both the Administrator and stock keeper, ensuring all stock items needed are available at the right time having the rightful quality.
- Reviewed and approved departmental timesheets.
- Reviewing customer comments, complaints and concerts to determine team work performance and customer level of satisfaction
- Identified, recommended and implemented necessary departmental changes to ensure optimum services provision.
- Managing room’s reservations and occupancy reports,ensuring that individual booking requests are delivered.
- Managing budget by tracking and monitoring expenses, inventory and labor as out lined in the budget forecast
- Maintaining statistical and financial records.
- Oversee and coordinate all activities of the camp ensuring that all operations run smoothly, and in line with the company’s policies and procedures
- Communication and relationship management (as required) with conservancy
- Ensure the company’s Ethics and Values to be upheld, promoted and integrated into all areas of the camp’s operations.
Executive Administrator
HVAC Technology Pty Ltd
09.2011 - 11.2017
- Ensuring that the company delivered high-quality services that are in line with our client’s service level agreement, at minimal costs to the company
- Ensuring that accurate real-time management of accounts was kept with the use of accounting software (quick books)
- Managing Payroll (Managing and maintaining payroll records)
- Managed operating budget, performed analysis, and provided a report to support decision making.
- Invoicing and keeping track of all transactional records
- Ensuring timely submission of all tax returns
- Ensuring compliance with all legal requirements e.g. BURS, Mines Quarries Act, Safety, Health and Environment Act and labor law.
- Liaising with management to develop policies and procedures that are in line with our client (Debswana Orapa, Letlhakane and Damtshaa mines) ensuring that all aspect of the service level agreement are met
- Presenting the company in a professional manner by developing a comprehensive work approach which yielded a high client satisfaction
- Escalating all critical issues identified to the management team to ensure risk containment and client satisfaction
- Assisting with review of existing policies and procedures
- Assisting and worked with stakeholders by ensuring timely response to request for information assistance.
- Coordinated special projects as requested by executive staff members.
- and standards.
- Generated monthly financial reports detailing income and expense activity.
Lodge Manager
EASTERN DELIGHTS (Pty) Ltd
09.2009 - 08.2011
- Providing an effective leadership and management for the Lodge Division ensuring that all aspects of the service level agreement are archived
- Most of all ensuring compliance to all legal requirements
- E.g Mine Quarries Act, Government Health and Environmental department, labor and Tourism department
- Planning and coordinating daily operations of the Lodge
- Training and monitoring staff performance
- Reviewed and approved departmental timesheets
- Reviewing customer comments, complaints and concerts to determine team work performance and customer’s level of satisfaction
- Identified, recommended and implemented necessary departmental changes to ensure optimum services provision
- Managing room’s reservations and occupancy reports
- Managing budget by tracking and monitoring expenses, inventory and labor as out lined in the budget forecast
- Maintaining statistical and financial records
- Managing all sections of the lodge departments by developing inspections and auditing tools
- Routinely tours the rental units and guest rooms setting high expectation for cleanliness, maintenance and lighting.
Housekeeping Supervisor
HEALTH SERVICES DEPARTMENT DEBSWANA DIAMOND MINING
01.2005 - 08.2008
- Planning, organizing , coordinating and supervising housekeeping activities all Orapa Letlhakane and Damtshaa Mines health service departments.
- Developed policies and procedures that are in line with the Council of Health Services Accreditation in South Africa and Infection control standards.
- Established a comprehensive work approach and monitor standards.
- Draw up a sectional budget.
- Developed housekeeping and laundry work schedules.
- Conducted staff training and performance evaluation.
- Asset management: Ensuring the safety and securing of company equipment.
- Monitoring of stock items: processing purchase orders, receiving deliveries, reconciling delivery notes with orders and conducting monthly stock takes, reconciling of stock
- Safety, Health and environmental: Ensured compliance to OHSAS18001 and ISO 14001 standards
- Infection control effectiveness: Ensured that all housekeeping and laundry procedures adhere to infection control protocol principles
- Took part in conducting infection control, Quality Assurance and hygiene audits.
Education
Bachelor’s Degree in Hospitality Management -
Cape Town Technikon
South Africa01.2004
Diploma in Hospitality Management -
Institute of Hotel and Tourism Management
North West province/South Africa01.2002
Diploma in Hotel Operations -
Institute of Hotel And Tourism Management
North West province/South Africa01-2000
Skills
- Meeting Coordination
- Travel Arrangements
- Payroll Processing
- External Communications
- Special project coordination
- Effective Communication
- Records Management
- Information Confidentiality
- Benefits Administration
- Quality Improvement
- Infection Control Principles
- Microsoft Office
- Hospitality System (Fidelio, Room Master)
- Accounting System (QuickBooks)
- Employee Relations
Certification
- Art of Management
- Basic fire management course
- Certificate from the American Hotel and Lodging Associates
- Housekeeping management
- Managing from office operation
- Marketing Hospitality services
- Tourism Management
- Planning and control of food and beverages
- Risk assessment: Debswana Diamond Mining Safety Department
- Hygiene Coordinators Course: Debswana Diamond Mining Safety Department
- Supervisory skill: Debswana Diamond Mining Safety Department
- Hospital cleaning seminar: Industry cleaning company (3days)
- Accounting Software( quick books): Gasenamaswe Investment Pty Ltd
Accomplishments
- The Camp Moremi was titled the best of all DDS camps for the year 2023.
- Housekeeping and Laundry sections for Debswana, Orapa , Lethakane and Damtshaa mines were Both rated at 99% compliance by the International standards, Council of Health Services Accreditation South Africa (COHSASA).
Attributes
- Enthusiastic and self-motivated.
- Highly organized with good planning skills and ability to meet strict deadlines.
- Excellent written and oral communication skills with ability to clearly communicate ideas and results to non-technical business people.
- Ability to work under pressure.
Roles And Responsibilities
- Training and development.
- Strategic management.
- Leadership for organization and budgeting.
- Performance Appraisal.
- General practice
- Performing day to day financial transactions.
- Updating paperwork maintaining documents and word processing.
- Managing files.
- Helping organize and maintain office common areas.
Driverlicense
Class B
Internship
- Dun Eden Hotel, June 2001 - December 2001:Reception, Reservations, banqueting, Bar, Housekeeping and Kitchen as a chef. Eden Vale Johannesburg, South Africa
- Riley’s Hotel, June 2002 - December 2002, Reception, Reservations, banqueting, Bar, Housekeeping and Kitchen as chef, Cresta Maun
- Debswana Catering Department (Mophane Restaurant), June 2003 - December 2003, Banqueting, bar and Kitchen.
Personal Information
- ID Number: 190024606
- Date of Birth: 04/06/78
- Gender: Female
- Nationality: Motswana
Contacts
+26774180516, ltshosa3@gmail.com
References
- Mr. Hans Van Zly, Head of Department, Health Service Department, Debswana (Orapa and Letlhakane Mines), +2672902557/3614200/3951131
- Ronald Lizwe, Managing Director, HVAC Technology Pty Ltd, 72908714
- Gabarate Palalani, Head of Infection Control Department, Orapa Mine Health Services, 3685600/5765
- Kelebogile Ledimo, Human Resource Manager, Chobe Holdings Pty Ltd Desert & Delta Safaris
Languages
English and Setswana
Languages
Setswana
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Camp Manageress
Desert & Delta safaris
11.2023 - Current
Executive Administrator
HVAC Technology Pty Ltd
09.2011 - 11.2017
Lodge Manager
EASTERN DELIGHTS (Pty) Ltd
09.2009 - 08.2011
Housekeeping Supervisor
HEALTH SERVICES DEPARTMENT DEBSWANA DIAMOND MINING
01.2005 - 08.2008
Bachelor’s Degree in Hospitality Management -
Cape Town Technikon
Diploma in Hospitality Management -
Institute of Hotel and Tourism Management
Diploma in Hotel Operations -
Institute of Hotel And Tourism Management
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