Lesego Tshosa

• List here your main responsibilities, tasks and achievements

• Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.
• Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
• Maintained up-to-date knowledge of relevant regulations and compliance requirements, guaranteeing adherence to established guidelines throughout all aspects of camp management.
• Collaborated with other Camp Managers in regular meetings to share best practices and improve industry-wide standards of operation.
• Improved guests satisfaction by implementing creative and engaging activities tailored to their interests.
• Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
• Enhanced safety measures, leading to a reduction in accidents and injuries through regular risk assessments and staff training.
• Mentored junior staff members to enhance their skills, fostering professional development opportunities within the organization.

• Ensuring that the company delivered high quality services that are in line with our client’s service level agreement, at minimal cost’s to the company.

• Ensuring that accurate real time management of accounts was kept with the use of accounting software (quick books).

• Managing Payroll (Managing and maintaining payroll records).

• Managed operating budget, performed analysis and provided a report to support decision making.

• Invoicing and keeping track of all transactional records.

• Ensuring timely submission of all tax returns.

• Ensuring compliance to all legal requirements e.g. BURS, Mines Quarries Act, Safety, Health and Environment Act and labor law.

• Liaising with management to develop policies and procedures that are in line with our client (Debswana Orapa, Letlhakane and Damtshaa mines) ensuring that all aspect of the service level agreement are met.

• Presenting the company in a professional manner by developing a comprehensive work approach which yielded a high client satisfaction.

• Escalating all critical issues identified to the management team to ensure risk containment and client satisfaction.

• Assisting with review of existing policies and procedures.

• Assisting and worked with stakeholders by ensuring timely response to request for information assistance.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Drafted and distributed invoices for outstanding payments.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.

• Organized company events and meetings, ensuring smooth logistics and positive outcomes for all attendees.

• Providing an effective leadership and management for the Lodge Division ensuring that all aspects of the service level agreement are archived. Most of all ensuring compliance to all legal requirements. E.g. Mine Quarries Act, Government Health and Environmental department, labor and Tourism department.
• Planning and coordinating daily operations of the Lodge.
• Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
• Training and monitoring staff performance.
• Reviewed and approved departmental timesheets.
• Liaising with the reservations department to ensure guests are offered services in line with their bookings.
• Ensuring accommodation and the whole establishment is presentable at all times.
• Ensuring correct Man-days are recorded and reconciled to the responsible office on time.
• Reviewing customer comments, complaints and concerts to determine team work performance and customer’s level of satisfaction.
• Identified, recommended and implemented necessary departmental changes to ensure optimum services provision.
• Managing room’s reservations and occupancy reports.
• Managing budget by tracking and monitoring expenses, inventory and labor as out lined in the budget forecast.
• Maintaining statistical and financial records.
• • Managing all sections of the lodge departments by developing inspections and auditing tools.
• • Routinely tours the rental units and guest rooms setting high expectation for cleanliness, maintenance and lighting.
• Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
• Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
• Improved guest satisfaction by implementing personalized services and addressing customer feedback.
• Cultivated a positive workplace atmosphere that boosted employee morale and resulted in higher retention rates among staff.
• Enhanced staff performance through ongoing training, clear communication, and regular evaluations.
• Evaluated and promptly resolved lodging facility operational issues.
• Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.