LETANG ANGELA HAMBIRA
Gaborone
Summary
Dedicated and detail-oriented Center Manager with extensive experience in Administrative Support, Educational Management, Real Estate and Customer Experience. Proven track record in enhancing operational efficiency, team leadership, managing complex schedules, and providing top-tier support to executives. Adept at leveraging technology to provide exceptional virtual assistance, ensuring seamless remote operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Center Manager
Keli-Isi Tuition
01.2024 - Current
- Managed administrative functions for a team of 8+ staff members, increasing operational efficiency by 30%
- Improved client communication and satisfaction by implementing a new feedback system, achieving a 95% client satisfaction rate
- Organised and executed over 20 educational events, boosting student engagement and program participation by 25%
- Coordinated multiple projects simultaneously, ensuring all deadlines were met and improving overall project completion rates by 15%
- Enhanced data management by organising and maintaining electronic filing systems, leading to a 20% reduction in data retrieval time
Executive Assistant
Keli-Isi
08.2021 - 12.2023
- Provided technical support for virtual meetings and online learning platforms, resolving issues promptly and maintaining high user satisfaction
- Handled customer inquiries and complaints with professionalism, improving overall customer satisfaction by 20%
- Conducted research and prepared reports, contributing to informed decision-making and strategic planning
- Spearheaded social media campaigns, increasing online engagement by 40% and boosting event attendance by 25%
- Supervised a team of 10+ staff, ensuring deadlines were met, and productivity was enhanced by 30%
Assistant Property Valuer & Assistant Property Manager
Maruping Real Estate
05.2019 - 12.2019
- Conducted property appraisals and site inspections, contributing to accurate valuation reports and increasing client trust
- Communicated with clients and stakeholders to provide updates and gather feedback, improving client relations and service delivery
- Prepared and organized property-related documents, enhancing data management and reducing process time by 15%
- Assisted in managing property listings on social media platforms, increasing visibility and attracting potential clients
Education
Real Estate
Ba Isago University
Gaborone06-2021
Skills
- Administrative Support
- Communication
- Social Media Management
- Data Management
- Project Management
- Technical Support
- Customer Service
- Research & Analysis
- Proficient in MS Office & Google Workspace
- Operations oversight
- Staff development
- Operations management
Certification
- Business Management, e-Learning College, 2022
- E-Commerce, eMarketing Institute, 2022
Additional Competencies
- Administrative Support
- Communication
- Social Media Management
- Data Management
- Project Management
- Technical Support
- Customer Service
- Research & Analysis
- Proficient in MS Office & Google Workspace
Hobbies and Interests
- Being involved in charity
- Solving Puzzles
- Mentoring
- Learning New Skills
- Reading
- Traveling
- Music
Languages
English
Native language
Setswana
Upper intermediate
B2
Timeline
Center Manager
Keli-Isi Tuition
01.2024 - Current
Executive Assistant
Keli-Isi
08.2021 - 12.2023
Assistant Property Valuer & Assistant Property Manager
Maruping Real Estate
05.2019 - 12.2019
Real Estate
Ba Isago University
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