Lisa Heinrich

Studiosus Reisen is a German tour operator specializing in organized study and cultural tours that offer in-depth insights into different cultures and countries.

• Close communication with contractual partners

• Preparation and review of new contract

• Creation of room lists and organization of group and individual transfers

• Forwarding of customer-related data

• Preparation of price comparisons and other statistics
• Training of new volunteers
• Evaluation of customer and tour guide questionnaires as well as hotel and bus safety questionnaires
• Computer-assisted entry and maintenance of hotel database
• Processing of refund and price reduction requests with service providers
• Support in the Audit Department
• Insights into operations management and product management

Thalia is a renowned German bookstore chain.

• Cashier duties, sale and collection of vouchers
• Complaint and cancellation processing
• Use of the purchase systems
• Gift wrapping of all goods at the customer's request
• returns processing

Hugendubel is an owner-operated bookstore chain

• Cashier duties, sale and collection of vouchers
• Complaint and cancellation processing
• Sorting and issuing customer orders in the service area
• Use of the purchase and bibliography systems
• Gift wrapping of all goods at the customer's request
• Unpacking, labeling, and distributing goods
• Incoming goods inspection & returns processing

Hugendubel is an owner-operated bookstore chain.

• Cashier duties, sale and collection of vouchers
• Complaint and cancellation processing
• Sorting and issuing customer orders in the service area
• Use of the purchase and bibliography systems
• Gift wrapping of all goods at the customer's request
• Unpacking, labeling, and distributing goods
• Incoming goods inspection & returns processing

Cruise and Ride is a German tour operator specializing in ski and snowboard trips in the Alps.

• Communication with customers
• Support and contact persons at events
• Sales and Marketing
• website design and maintenance
• support with current projects and event planning
• Boosted social media engagement through creative content creation.