LISTER KACHABE

• Company Overview: ALS travel is an inbound Travel and Tour company based in Gaborone with its marketing promotions and campaigns focused on the Asian market specifically of the Chinese origin
• Creating tour packages for both local and visiting tourists for Botswana, Zambia and Zimbabwe destinations
• Book all the arrangement for multi-sized groups and parties
• Researched all sites included in the itinerary
• Liaise with hotels, camps, shuttles and flights arrangements on ground
• Managed accounts payable and receivables
• Arrange all visa requirements for the destinations requested on behalf of all clients
• Arranged for trip guides, translators, charters and handling of specific requests
• Successfully handled a Chinese government delegation with a Minister of 15 guests for UNESCO workshop on accommodations, tours, Charters and guide on side
• Expertise in developing innovative approaches for marketing campaigns
• Maintained files and filing, keeping sensitive information confidential
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
• Managed office supplies inventory and placed orders when necessary
• Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
• Scheduled and confirmed the Director’s appointments for clients, customers, and supervisors
• Customer services, Email handling and all administrative roles
• Coordinated travel arrangements for employees and clients as needed
• ALS travel is an inbound Travel and Tour company based in Gaborone with its marketing promotions and campaigns focused on the Asian market specifically of the Chinese origin
• Managed workflow between staff, coordinating documents, and creative material distribution.
• Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
• Planned and executed events and marketing programs to increase qualified leads.
• Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
• Launched marketing activities for new product lines and market penetration.
• Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
• Analyzed consumer usage patterns to identify trends and target key demographics.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
• Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.

• Company Overview: Trusting Logistics is a Botswana based customs and forwarding shipping company a link for buying goods from China through its agent Rita Buying and shipping Express into Botswana
• The company has been into existence since 2010
• Successfully branded the office for ease recognition and did social media advertisement which saw a huge increase in customer, shipping carriage of 1.2 Tons average by air cargo weekly
• Assisted clients in Supplier sourcing, shipping quotations and money exchange processing
• Packed, sealed, labeled, and affixed postage to prepare materials for local shipping
• Unloaded trucks and Inspected incoming shipments
• Ensured accurate record keeping of all items received and shipped in
• Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy
• Monitored warehouse activities to ensure proper storage conditions were maintained
• Recorded shipment data for reporting, accounting, and recordkeeping purposes
• Maintained accurate records of all shipments and invoices
• Managed incoming calls from customers regarding their shipments, providing them with updates as needed
• Provided consultative services on cost-effective shipping solutions
• Trusting Logistics is a Botswana based customs and forwarding shipping company a link for buying goods from China through its agent Rita Buying and shipping Express into Botswana
• The company has been into existence since 2010
• Pulled, verified, and packaged items for shipment.
• Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
• Managed shipping and receiving activities for company with many orders processed daily.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Company Overview: ISON BPO Ltd is provides business process outsourcing services. Zambia not exceptional, Ison Bpo Zambia Limited is a call centre operator for 2 telecommunications. ISON BPO Ltd is provides business process outsourcing services

• Responded to inbound calls inquiries and complaints following standard operating procedures
• Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
• Developed strong customer relationships and loyalty through effective communication
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
• Maintained an updated knowledge base of current products, services, pricing, and promotions
• Conducted outbound calls to follow up on customer queries or complaints
• Resolved escalated complaints and answered questions regarding policies and procedures
• Met daily customer service quotas with a focus on quality, monitored daily performance metrics such as call volume, wait times, resolution times
• Adhered to company policies and procedures while providing superior service
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.

• Company Overview: Mega Bricks is a building solution from breaking the rock, making quarry to making a varieties of building materials that is different modes of bricks
• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
• Provided excellent customer service to clients in person and over the phone
• Answered questions regarding store and merchandise
• Maintained knowledge of company products and services to make informed recommendations to clients
• Managed daily operations of store when supervisors were absent
• Built strong working relationships with fellow associates and corporate contacts
• Demonstrated knowledge of product lines and services to customers
• Mega Bricks is a building solution from breaking the rock, making quarry to making a varieties of building materials that is different modes of bricks