Lorato Bogopa
Human Resources Professional
Gaborone
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving organizational needs. Track record of enhancing team performance and fostering work culture through effective communication.
Overview
6
6
Certificates
11
11
years of professional experience
Work History
Performance Improvement & Training Coordinator
Department of Infrastructure Development & Planning
06.2020 - Current
- Facilitated restructuring excursion of a department which had 1600 officers through continuous engagements and inclusion of employees in the process ensuring a smooth transition after a merger with another department.
- Identified skill deficits through surveys, performance data, and liaison with managers to determine training needs and ensured that all 58 employees' critical skills gaps were trained, while overseeing training budgets, select vendors, and manage costs for programs and materials.
- Leading the planning, implementation, and monitoring of employee assistance programs for 150 employees dealing with multiple stressors or mental health issues, ensuring they were delivered within agreed timeframes and budgets.
- Part of a team that conducted weekly monitoring and evaluation of the effectiveness and efficiency of reforms, tracking performance against set indicators and milestones, identifying areas for improvement for a staff compliment of 115 employees.
- Led initiatives to enhance talent development programs, resulting in improved employee engagement.
- Developed and implemented strategic organizational reforms, driving efficiency across multiple departments.
- Facilitated training sessions to upskill staff, fostering a culture of continuous learning and adaptability.
- Collaborated with cross-functional teams to identify talent gaps, optimizing workforce allocation.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Conducted assessments of current practices, providing actionable insights for leadership development strategies.
- Established feedback mechanisms to improve employee relations and boost overall workplace morale.
- Passionate about learning and committed to continual improvement.
Employee Relations Officer
Ministry of Infrastructure and Housing Development (Corporate Services)
10.2018 - 06.2020
- HR Policy Implementation: Provided advisory support on complex HR issues, ensuring compliance with HR policies and local labour laws.
- Disciplinary Processes Management: Supervised the investigation and resolution of disciplinary cases, ensuring fair treatment and adherence to established procedures.
- Report Preparation: Compiled and analysed reports on employee performance, grievances, and disciplinary actions, making recommendations for improvement.
- Employee Engagement: Developed and facilitated training sessions on employee rights and responsibilities, enhancing awareness and adherence to labour laws.
- Conflict Resolution: Successfully mediated disputes between employees and management, implementing solutions that maintained workplace harmony and productivity.
- Facilitated collective bargaining agreements, ensuring compliance with labor regulations and enhancing workforce harmony.
- Developed and implemented employee relations strategies that improved organizational culture and employee engagement.
- Conducted investigations into workplace grievances, resolving conflicts and fostering a positive work environment.
- Advised management on labor relations, providing insights that supported strategic decision-making and risk management.
Director
A Heritage Legacy (Pty) Ltd Social Enterprise
11.2016 - 05.2020
- Successfully run a social enterprise which employed 12 women from a community of in Ngamiland who lived below the poverty line by harnessing Botswana’s cultural heritage of weaving and manufactured modern hand bags through innovation and technology. Bringing impact to their lives from employment and not just charity.
- Brand ambassador “Africanicity” campaign rebranding of Barclays to Absa Bank.
- Participated in Forbes30Under30.
- International Experience: In 2019, participated in the AGOA Trade Partnership Expo in New York, USA, gaining valuable insights into international trade and collaboration, sold out all stock at the exposition.
- Led cross-functional teams in delivering community-focused programs that increased engagement and support.
- Established training programs that improved staff competency and fostered a culture of excellence.
- Streamlined communication processes across departments, resulting in improved collaboration and project outcomes.
- Mentored junior staff, nurturing their professional development and enhancing team capabilities.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Organizational Behavior Psychologist
AfroBotho
11.2015 - 10.2016
- Conducted in-depth assessments of organizational culture and employee satisfaction, identifying key areas for improvement post-restructuring.
- Designed and implemented employee wellness programs aimed at enhancing overall job satisfaction and productivity.
- Conducted focus groups, interviews, and surveys to gather insights from employees at all levels, informing strategic HR initiatives.
- Partnered with the Botswana Development Corporation (BDC) during pre- and post-restructuring phases — conducting organizational assessments, facilitating change management interventions, and advising leadership on restructuring strategies to enhance efficiency and accountability.
- Conducted Executive coaching for Botswana Housing Corporation (BHC) on restructuring and development projects, including policy review, systems strengthening, and culture transformation to improve organizational performance.
- Experience in providing strategic recommendations to leadership.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Master of Science - Organisational Behaviour
Aston University
Birmingham, UK 04.2001 -
Bachelor of Arts - Human Resource Management, Industrial & Organizational Psychology, Business Management
Nelson Mandela University
South Africa, Port Elizabeth 04.2001 -
Skills
HR Knowledge: Expertise in HR policies, labor laws, compensation plans, performance management, and classification processes, HR compliance, workforce planning
Technical Proficiency: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and HR analytics tools
Effective cross-Functional Communicator: Facilitation and consulting skills negotiation, and customer service abilities; Impact and Influence Conflict resolution
Reforms Analytical Skills: Ability to analyze employee performance data, turnover rates, and satisfaction surveys to inform HR decisions
Human Resource Leadership: Proven ability to lead in changing environments, inspire confidence in employees, and maintain effective working relationships
Conflict resolution: Managed and resolved complex employee grievances, Union negotiations and engagement ensuring strict compliance with the Botswana Trade Disputes Act and the Employment Act
Organizational transformation: skilled in facilitating with realigning structure, culture, and operations to adapt to significant internal or external shifts
HR software proficiency-SAP/ERP System
Performance & organizational Development: proficient in Performance management systems, Employee development and training, Coaching and mentoring, Organizational development
Change Management-Assessing change Impact, developing change strategies, stakeholder engagement
Certification
Chartered Human Resources Professional, Human Resources Professional’s Society, Botswana (2022)
Interests
Travel, Continued Self Development, Philanthropy work
Affiliations
- Chartered Human Resources Professional, Human Resources Professional’s Society, Botswana (2022)
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Languages
English
Bilingual or Proficient (C2)
Timeline
Performance Improvement & Training Coordinator
Department of Infrastructure Development & Planning
06.2020 - Current
Employee Relations Officer
Ministry of Infrastructure and Housing Development (Corporate Services)
10.2018 - 06.2020
Director
A Heritage Legacy (Pty) Ltd Social Enterprise
11.2016 - 05.2020
Organizational Behavior Psychologist
AfroBotho
11.2015 - 10.2016
Master of Science - Organisational Behaviour
Aston University
04.2001 -
Bachelor of Arts - Human Resource Management, Industrial & Organizational Psychology, Business Management
Nelson Mandela University
04.2001 -