Lucia Moapare
Digital Product Manager | Solution Manager
Summary
Dynamic and results-oriented Digital Product Manager with 7 years of experience delivering transformative digital solutions, including voice-based Generative-AI companions, data-driven healthcare, and social impact platforms across public and private sectors. Proven track record in leading health projects, managing government and donor partnerships, and executing large-scale digital product rollouts, including platforms reaching 1M+ Orange users and sustaining 450K+ active platform users. Served as the in-country point of leadership at Viamo, driving operations, coordinating stakeholder engagement with partners such as UNICEF, and translating global product and tech roadmaps into locally relevant, scalable solutions. Skilled in managing remote, cross-functional teams worldwide and delivering measurable impact aligned with business goals. Recognized Forbes Under 30 Africa delegate, passionate about building resilient digital health ecosystems and driving equitable access to services.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Platform Manager
Viamo
04.2023 - 06.2025
- Served as the in-country point of leadership for platform operations, overseeing two cross-functional teams across different time zones, coordinating with stakeholders to deliver high-impact health, education and edutainment projects on time and within scope.
- Executed digital health campaigns to over 1 million Orange subscribers, distributing Ministry of Health content via SMS through the platform, significantly increasing public awareness on critical health issues.
- Managed a UNICEF-supported national health project with topics such as HIV,mental health, drug abuse targeting adolescents, including those in rural Botswana, achieving an 81% increase in health knowledge, demonstrating measurable impact of the digital training content and improving equitable access to health information.
- Led engagements with 6+ strategic partners and 1 mobile network operator, achieving 100% on-time campaign launches.
- Deployed a Voice based Generative-AI companion experiment delivering on-demand health, education, and livelihood information to 450K+ listeners.
- Created Generative-AI content strategies that increased engagement by 87% and expanded reach by 60%.
- Produced 50+ stakeholder reports improving data-driven decision-making.
- Monitored key metrics and user engagement, using data-driven insights to optimize platform performance and support continuous improvement.
ICT Associate | Digital Product Manager
Botswana Institute for Technology Research and Innovation (BITRI)
04.2015 - 09.2020
- Led end-to-end development of a nationally recognized assistive technology platform.
- Secured partnership meetings with 3 government ministries and the Office of the President's Disability Office, positioning the platform for national adoption and funding support.
- Successfully negotiated and managed the platform piloting with the government under the Independent Electoral Commission Office.
- Analyzed customer behavior to derive digital product performance insights and identify areas of potential improvement.
- Supervised 3 functional teams (developers, designers, sign language interpreters) to deliver inclusive technology solutions.
- Developed a strategic product roadmap reducing development costs and accelerating time-to-market by 3 months.
- Advocated for customer experience improvements to drive wider user adoption within the assistive technology industry.
Education
Bachelor of Science - Computing
Teesside University
UK 04.2001 -
Associate of Science - Software Engineering
NIIT
Gaborone 04.2001 -
Skills
Project Management & User-Centered Design
Certification
Business Development training
Accomplishments
- FORBES UNDER 30 AFRICA SUMMIT DELEGATE : Recognized for Innovation and impact, developed an application bridging communication barriers between the Deaf community and hearing population.
- VIAMO VALUE AWARD NOMINEE : Recognized for creating more values for clients and delighting partners.
- EMPOWER AFRICA SPEAKER : A speaker at the Empower Africa, Assistive Technologies & Business Innovations.
- GLOBAL EXPO BATTLEFIELD AWARD : Award for developing a digital product that promotes inclusion to local and international investors.
Timeline
Platform Manager
Viamo
04.2023 - 06.2025
Botswana Sign Language
06-2018
Android Studio Mobile Application training
08-2016
Business Development training
05-2016
ICT Associate | Digital Product Manager
Botswana Institute for Technology Research and Innovation (BITRI)
04.2015 - 09.2020
Bachelor of Science - Computing
Teesside University
04.2001 -
Associate of Science - Software Engineering
NIIT
04.2001 -
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