Lucia Lunza Masule
Senior Administration Officer
Gaborone
Summary
Performance driven individual who enjoys challenges, a fast learner, team player, dependable hard-worker with a positive attitude with a history of producing quality results and satisfied customers. I possess strong leadership, interpersonal and good communication skills, organizational capabilities and always willing to take initiatives.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Human Resource Officer (temp)
Kweneng Land Board
09.2010
- Responsibilities
- I Interpreted and implemented human resource policies, rules and regulations governing the terms and conditions of Land Board Service.
- I advertised vacant posts in consultation with the supervisor and replies to all applications I served as the Secretary of the Land Board Appointment and Promotional Board
- I prepared and issued Casualty Returns.
- I prepared and calculated terminal benefits following the prescribed formula. I maintained votes ledger for Human Resource division
- Maintained accurate personnel records for Land Board staff
- Arranged for both pre and in-service medical examinations as necessary. Assisted in preparation and calculation of terminal benefits.
Senior Administration Officer
BUAN
01.2018 - Current
- Handles the student recruitment process,application and registration.
- Plans and conducts the examination from start to finish.
- Secretariat of the Academic Advisory Committee.
- Handles the Alumni database
- Liaised with my supervisor to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Serves as liaison between parents and students.
- Improved office operations by automating application process and registration.
- Ability to balance competing demands for time and attention and being able to handle multiple projects.
- helps in the planning and conduct of the graduation event.
Temporary Administration Officer
BUAN
06.2014 - 05.2015
- Provides administrative and secretarial services to the Institution.
- Provides liaison services to both internal and external stakeholders.
- Production of results slips and transcripts.
- Help in the conduct of examinations.
- Help in planning and conducting the graduation event.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Improved student record-keeping accuracy by creating an updated filing system for confidential documents and materials.
Human resource (intern)
Botswana College of Agriculture
5 2012 - 05.2014
- Responsibilities
- Training and Development
- Participates in development and effective implementation of College HR development plan.
- Participates in the review of the College training and development policy and procedures and enforce compliance.
- Ensures proper interpretation of the College’s training and development policy to the employees and communicates amendments as appropriate.
- Makes the necessary administrative arrangements pertaining to staff proceeding on training and processes all necessary forms to ensure payment of training fees.
- Maintains up to date staff training records.
- Attends to queries of staff on training and ensures their welfare.
- Makes follow ups on training progress of staff on training.
- Participates in conducting skills audit and the development of skills inventory for the College.
- Develops in-house training programmes in liaison with HODs.
- Organizes short-term training for College employees in line with the training and development strategy needs of the College.
- Provides assistance in the assessment and evaluation of employee appraisals.
- Participates in the development implementation of the employee recognition system.
- Participate in the development of the employee induction system and partakes in implementation of the system.
- Contributed to the success of annual performance review processes by preparing necessary materials for managers'' evaluations of their teams'' performance levels.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Worked with HR team to coordinate company events.
Education
BA (Human Resource Management) -
Nelson Mandela Metropolitan University
01.2007 - 04.2011
Matric (Merit) - undefined
Abbots College
BGCE with 41 Points - undefined
Shashe River Senior Secondary School
01.2003 - 04.2004
Junior Certificate, Grade B - undefined
Liswaani Community Junior Secondary School
01.2000 - 04.2002
Skills
- Exceptional attention to detail
- Strong analytical skills
- Aptitude for numbers
- Sound interpersonal skills
- Good team player
- High leadership potential
- High computer literacy
- Student Engagement
Id Number
815624310
Marital Status
SINGLE
Postal Address
P O BOX 402634, GABORONE
Birth Location
RAMOTSWA, BOTSWANA
Achievement
Awarded certificates for commendable effort in English and Setswana at Abbots College in 2006 (Cape Town) and a best student certificate in industrial and organisational psychology 2010-2011 (Port Elizabeth).
Short Courses
Handling Disciplinary Cases, 5 days, 10/2010
Celcat Interface:Exam Timetable, July 2014
Celcat Interface:Class Timetable, July 2014
Customer Care Skills, March 2016
Celcat Timetabler Client, July 2023
Celcat Calendar, July 2023
Celcat Timetabler Administrator, July 2023
Celcat Client-Exam Scheduler Training, October 2023
Personal Information
- Date of Birth: 01/23/86
- Gender: FEMALE
- Nationality: MOTSWANA
Computer Programs
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Access
- SAP/R3
- Internet
- Microsoft Windows Operating Systems
References
- Mrs I. G Magetse, Director, Academic and Student Services, Botswana University of Agriculture and Natural Resources, Private Bag 0027, Gaborone, 3650122
- Mr J.T Matshediso, Manager, Academic and Student Services, Botswana University of Agriculture and Natural Resources Private Bag 0027, Gaborone, 3650738
- Mr O.A. Rankosha, Faculty Administrator, Botswana University of Agriculture and Natural Resources, Private Bag 0027, Gaborone, 3650109
Training
The basic training that I have acquired has equipped me with analytical and problem solving skills. Working with people of different characters and backgrounds has helped me to promote and effectively manage working relationships with my customers across the organisation, at the same time enhancing requisite competencies. Joining the University has made me a more balanced person, having now had to use my analytical skills to solve or evaluate bread and butter issues for the organization I am working for. I have come to realize and appreciate the value of technology in solving day to day problems faced by the organizations and accordingly had a meaningful input in making this a reality. With this background I feel I am ready to consolidate previous learning’s and experience to analyze matters, with emphasis on consistent delivery of service that meets or exceeds customer expectations.
Timeline
Senior Administration Officer
BUAN
01.2018 - Current
Temporary Administration Officer
BUAN
06.2014 - 05.2015
Human Resource Officer (temp)
Kweneng Land Board
09.2010
BA (Human Resource Management) -
Nelson Mandela Metropolitan University
01.2007 - 04.2011
BGCE with 41 Points - undefined
Shashe River Senior Secondary School
01.2003 - 04.2004
Junior Certificate, Grade B - undefined
Liswaani Community Junior Secondary School
01.2000 - 04.2002
Human resource (intern)
Botswana College of Agriculture
5 2012 - 05.2014
Matric (Merit) - undefined
Abbots College
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