Luciana Manfrin Marinho
AOG DESK MANAGER
Karlsruhe
Summary
Experienced Spare Parts Management Specialist with a strong background in customer service, order management, and AOG situations. Proven ability to collaborate with suppliers and internal teams (Planning, Procurement, Pricing, Logistics, Engineering, etc.) to ensure customer satisfaction and fleet availability. Currently seeking to take off again in the aviation industry after a career break dedicated to international experiences and personal growth.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Interviewer
TeleMatrix GmbH
04.2024 - 07.2024
- Administered bilingual customer satisfaction surveys, collecting actionable insights to enhance Liebherr Maritime's aftermarket services
Kitchen Associate
Asilo e Scuola Steineriana M. Garagnani
Bologna
09.2020 - 01.2023
- Assisted in the preparation and serving of meals to 230 students
E-Business Analyst
Embraer SA
São José Dos Campos
08.2006 - 02.2009
- Spearheaded the development and implementation of Embraer's SAP-ERP integration with customers' spare parts management systems, adhering to ATA SPEC2000 industry standards
- This initiative optimized supply chain efficiency and enhanced customer service operations globally
- Led end-user training and support programs worldwide, ensuring seamless adoption of Embraer's e-commerce solutions
Material Administrator
Embraer SA
São José Dos Campos
10.2003 - 08.2006
- Supported Embraer's largest customer as the primary point of contact, managing spare parts supply for a fleet of 250+ aircraft
- Assisted customers worldwide in AOG situations, ensuring prompt and effective support
- Handled all aspects of material administration in accordance with the criticality (AOG, critical, or routine) and contract compliance — including quotations, orders, interchangeability analysis, parts availability, end-to-end logistics, backorders, and ETA updates
- Collaborated with suppliers and cross-functional teams (e.g., engineering, procurement, distribution centers, and logistics) to resolve issues, streamline operations, and meet customer requirements effectively
- Contributed to Lean and Kaizen initiatives, optimizing customer support processes and enhancing operational efficiency
Education
Bachelor of Arts - International Business & Marketing
Palm Beach Atlantic University
Florida - USA 01.1993 - 01/1997
Skills
- SAP ERP
- MS Office
Timeline
Interviewer
TeleMatrix GmbH
04.2024 - 07.2024
Kitchen Associate
Asilo e Scuola Steineriana M. Garagnani
09.2020 - 01.2023
E-Business Analyst
Embraer SA
08.2006 - 02.2009
Material Administrator
Embraer SA
10.2003 - 08.2006
Bachelor of Arts - International Business & Marketing
Palm Beach Atlantic University
01.1993 - 01/1997
Similar Profiles
Madalina PirvulescuMadalina Pirvulescu
Claims Management & Market Developer at WECOYA MARINE Underwriting GmbH/ former W Droege Assekuradeur GmbHClaims Management & Market Developer at WECOYA MARINE Underwriting GmbH/ former W Droege Assekuradeur GmbH
Mona NagelMona Nagel
Junior Buyer Urban Sports at KaDeWe Group GmbH / KaDeWe GmbHJunior Buyer Urban Sports at KaDeWe Group GmbH / KaDeWe GmbH
ERGÜN GÜNGÖRMEZERGÜN GÜNGÖRMEZ
Lojistik Expert at AMAZON LOJİSTİK GmbH / EVAS LOJİSTİK GmbHLojistik Expert at AMAZON LOJİSTİK GmbH / EVAS LOJİSTİK GmbH