Maitumelo Kelefatshe
Gaborone,GA
Summary
Dynamic customer experience professional with a proven track record at Kgalagadi Breweries Limited. Expert in order processing and inventory management, I excel in building strong customer relationships and ensuring satisfaction. My proactive approach and product knowledge have consistently driven positive outcomes in fast-paced environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Experience Centre Agent
Kgalagadi Breweries Limited
Gaborone , Botswana
09.2024 - Current
- Managed customer inquiries and provided product information effectively.
- Processed orders and ensured accurate inventory management daily.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Warehouse Inventory Clerk
Kgalagadi Breweries Limited
Gaborone , Botswana
09.2019 - 08.2024
- Managed inventory levels and maintained accurate stock records.
- Coordinated with team members to streamline receiving and shipping processes.
- Training less experienced clerks
- Conducting stock count daily
- Conducting obsolescence report
Bottle Sorter
Kgalagadi Breweries Limited
Gaborone , Botswana
01.2019 - 08.2019
- Sorted bottles by size and type to ensure proper alignment for processing.
- Inspected bottles for defects and removed damaged items
- Training less experienced sorters
Casual worker
Edgars Airport Junction
Gaborone , Botswana
10.2018 - 12.2018
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization in the retail environment.
- Collaborated with team members to restock shelves efficiently.
Waitress Trainee
The Braai Place Riverwalk
Gaborone , Botswana
01.2017 - 08.2017
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with order taking and food delivery to tables efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
Part time shop assistant
Goodhope Investment
Kanye, Botswana
12.2014 - 12.2014
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the sales floor.
Kitchen Hand
Greenland Catering and conference services
Kanye, Botswana
07.2014 - 12.2014
- Assisted chefs in food preparation and cooking processes during peak hours.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Prepared ingredients for various catering events and conferences.
Education
Goodhope Senior School
Goodhope, BotswanaSkills
- Customer relationship management
- Order management
- Stock control
- Product knowledge
Certification
- Class B drivers license
Accomplishments
- DPO basic qualification (H2 2022)
Timeline
Customer Experience Centre Agent
Kgalagadi Breweries Limited
09.2024 - Current
Warehouse Inventory Clerk
Kgalagadi Breweries Limited
09.2019 - 08.2024
Bottle Sorter
Kgalagadi Breweries Limited
01.2019 - 08.2019
Casual worker
Edgars Airport Junction
10.2018 - 12.2018
Waitress Trainee
The Braai Place Riverwalk
01.2017 - 08.2017
Part time shop assistant
Goodhope Investment
12.2014 - 12.2014
Kitchen Hand
Greenland Catering and conference services
07.2014 - 12.2014
Goodhope Senior School