Malebogo Mphela
ADMINISTRATION OFFICER
GABORONE
Summary
A well organized, self-driven, and energetic person with 6 years’ as an Administration Officer. I am active and supportive team player who can interact well with core workers to achieve the mandate of the organization. Demonstrated expertise in maintaining records and coordinating schedules, ensuring seamless operations. Reliable and results-oriented with proactive approach to problem-solving and process improvement.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
ADMINISTRATION OFFICER
MINISTRY OF AGRICULTURE
Gaborone, Gaborone
11.2020 - 12.2022
- Assisted HR with onboarding, payroll processing, and employee records.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Facilitated in allocating transport and monitoring usage to ensure successful deliverance.
- Maintained personnel records and updated internal databases to support document management.
- Increased customer service success rates by quickly resolving issues.
- Coordinated meetings, schedules, and travel arrangements for executives.
ADMINISTRATION OFFICER
MINISTRY OF HEALTH
10.2019 - 10.2020
- Maintained high levels of organization within the office through regular supply inventory checks and proactive restocking efforts.
- Provided administrative support to senior staff and department heads.
- Updating, maintaining and auditing of personal data for all the employee
- Managing payroll systems and advising staff on remuneration packages.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
ADMINISTRATION OFFICER
MINISTRY OF AGRICULTURE
06.2018 - 10.2019
- Improved record-keeping accuracy by creating an updated filing system for confidential documents.
- Supported department heads through conducting research, preparing reports, and managing various administrative task efficiently.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Encouraging diversity and promoting equal opportunities in the workplace
- Aided colleagues, managers, and customers through regular communication and assistance.
ADMINISTRATION OFFICER
MINISTRY OF LAND MANAGEMENT AND WATER AFFAIRS
01.2016 - 12.2017
- General admin duties; regularly making and answering phone calls, sending out emails to staff, taking minutes, printing, photocopying, filing etc
- Developing and administering HR strategies to improve working environment
- Making reservation for staff member going for a trip
- Reconcile vote ledger
Education
Bachelor of Commerce - Human Resources Management
MANAGEMENT COLLEGE OF SOUTHERN AFRICA (MANCOSA)
Gaborone 06.2012 - 07.2014
Enterprise Systems Fundamentals - SAP
BOTSWANA ACCOUNTANCY COLLEGE
Gaborone, Botswana 03.2023 - 03.2023
Certificate of Proficiency - Long term insurance
INSURANCE ACADEMY OF BOTSWANA
Gaborone 06.2017 - 11.2017
Skills
Excellent written and verbal communication skills
Customer centric
Problem solving
Analytic skills
Results Oriented
Inventory control
Attention to details
Time management
Certification
Human Resources Professional’s Society - Botswana, Chartered Human Resources Professional
Personal Information
- ID Number: 431327318
- Date of Birth: 03/09/89
- Gender: Female
- Nationality: Motswana
Coursework
- Botswana Accountancy College, Enterprise Systems Fundamentals with SAP, 03/20/23 - 03/24/23
- Insurance Academy of Botswana, Certificate of Proficiency (Long term insurance), 06/01/17 - 09/30/17
Drivingpermits
Driver’s license, B
REFERENCES
Mr. Edzani Hloniphani Ms. Virgnia Mphafe
Principal Technical Officer Principal Administration Officer
Ministry of Agriculture Ministry of Agriculture
Contact: 2610525/2611098 Contact: 3689097
Ms. Tshegofatso Ethusang
Principal Administration Officer
Ministry of Health and Wellness
Contact: 3632616
Timeline
Enterprise Systems Fundamentals - SAP
BOTSWANA ACCOUNTANCY COLLEGE
03.2023 - 03.2023
ADMINISTRATION OFFICER
MINISTRY OF AGRICULTURE
11.2020 - 12.2022
ADMINISTRATION OFFICER
MINISTRY OF HEALTH
10.2019 - 10.2020
ADMINISTRATION OFFICER
MINISTRY OF AGRICULTURE
06.2018 - 10.2019
Certificate of Proficiency - Long term insurance
INSURANCE ACADEMY OF BOTSWANA
06.2017 - 11.2017
ADMINISTRATION OFFICER
MINISTRY OF LAND MANAGEMENT AND WATER AFFAIRS
01.2016 - 12.2017
Bachelor of Commerce - Human Resources Management
MANAGEMENT COLLEGE OF SOUTHERN AFRICA (MANCOSA)
06.2012 - 07.2014