Malebogo Nancy Nakedi
Jwaneng,JW
Summary
- Dynamic Operations Manager with a proven track record at Ascentia Bed and Breakfast, excelling in cost analysis and team building. Spearheaded multi-site operations, enhancing profitability and employee development. Achieved significant improvements in operational efficiency and risk management, leveraging strong project management and conflict resolution skills.
- Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
- Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
- Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
- Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Operations Manager
Ascentia Bed And Breakfast
Jwaneng, JW
03.2021 - Current
- Performed cost analysis for various projects to determine budget requirements.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Assistant Chef
Ascentia Bed And Breakfast
Jwaneng, JW
03.2021 - Current
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Informed kitchen staff of schedules and delegated appropriate duties to improve efficiency.
- Set up buffet tables with appropriate decorations prior to functions or events taking place in hotel premises.
- Assisted head chef in developing new menus and planning seasonal recipes.
Receptionist Administrator
Ascentia Bed And Breakfast
Jwaneng, JW
03.2021 - Current
- Performed data entry and other administrative tasks to support departments.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Guided employees in handling difficult or complex problems.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
Driver
Ascentia Bed And Breakfast
Jwaneng, JW
03.2021 - Current
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Assisted passengers with loading and unloading their luggage.
Housekeeping Supervisor
Ascentia Bed And Breakfast
Jwaneng, JW
03.2021 - Current
- Established and enforced procedures and work standards, promoting team performance and safety.
- Verified each completed room against standard plans to maintain consistency.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
Certificate On Professional Safari Guide - Nature Guide
Career Dreams Centre
Maun01-2023
Skills
- Cost analysis
- Risk assessment
- Operations management
- Team building
- Employee development
- Budgeting
- Vendor management
- Data entry
- Performance evaluation
- Time management
- Conflict resolution
- Project management
- Operations monitoring
- Multi-site operations
Affiliations
- Always eager to learn new skills because it requires one to be more open-minded.
- Pays attention to every detail, hence helps in avoiding making mistakes.
Languages
Setswana
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
Ascentia Bed And Breakfast
03.2021 - Current
Assistant Chef
Ascentia Bed And Breakfast
03.2021 - Current
Receptionist Administrator
Ascentia Bed And Breakfast
03.2021 - Current
Driver
Ascentia Bed And Breakfast
03.2021 - Current
Housekeeping Supervisor
Ascentia Bed And Breakfast
03.2021 - Current
Certificate On Professional Safari Guide - Nature Guide
Career Dreams Centre
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