Maprince Gosego Mothibi
Gaborone,GA
Summary
Experienced and self-motivated Human Resources Administrator/Officer with 12 years of industry experience in administering policies and procedures in the Human Resources Department. Knowledgeable about employment law of Botswana and effective organizational planning. Consistently demonstrates ability to successfully manage Human Resource efforts and serve as a crucial pillar of support for HR teams,Accountsdepartment .sales team and general administrtion . Approachable demeanor, professional presentation, and strong interpersonal skills establish good working relationships with a range of different people. Seeks opportunity to contribute expertise and join a company/Organization with a strong reputation.
Overview
20
20
years of professional experience
Work History
HUMAN RESOURCES ADMINISTRATOR /OFFICER
Information Technology Integrator’s
11.2019 - 04.2024
- Assisted in creating documentation for all new hires, and continued to build files in accordance with HR protocol
- Conducted performance reviews and provided or organized training and development for staff
- Assist with payroll preparation by providing relevant data absences, sick days, work schedule, bonus, and annual leaves etc
- Keeping control of employment contracts
- Knowledgeable of the Botswana Employment Act (Labour laws) and workplace discipline
- Handling labour/Payslip disputes
- Writing job descriptions and advertisements
- Supervising and monitoring progress made via training program's or schemes
- Applying for Training levy reimbursement fund from HRDC
- Identifying staff training and development needs, planning, organizing and overseeing appropriate training
- Assisted in Social Media Marketing
- Providing administration support to employees as required,
- Assisting with preparations for disciplinary and grievance hearings as necessary
- Responsible for insuring that confidential information is kept secure
- Make sure vat returns are paid well on time
- Prepare payment schedules on a monthly basis
- Processing payment and following up on payments
- Keep accounts accurate by regular reconciliation of transactions and statements
- Responsible for producing and processing invoices and bills, reconciling accounts, reviewing statements, producing budget and expenditure reports, and other finance related tasks
- Managed accounts payable and accounts receivable processes
- Over 16 years of experience managing the daily operations of an office environment
- Managed and reconciled multiple accounts and invoices
- Utilized problem-solving skills to quickly and effectively resolve customer complaints.
- Created and delivered presentations to potential customers to explain the value of our products and services
- Coordinated and facilitated meetings and events for up to 30 attendees
ASSISTANT BRANCH MANAGER /HR
ICare@ITi
01.2020 - 03.2023
- Managed store inventory
- GRN new stock, stock pricing, invoicing and assisting with stock taking, stock issuing, stock requisition
- Manage all accounting transactions
- Examining bank statements and reconciling them with general ledger entries
- Trained and developed new team members in alignment with branch service standards and objectives
- Worked to resolve all customer concerns about product quality, payment problems, and service issues, advanced product reservations and questions on discounting policies
- Conducted performance reviews and provided or organized training and development for staff
- Improved marketing to attract new customers and promote business
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Generating weekly, monthly and quarterly sales reports
- Stay up-to-date with new products and features
- General Administration functions
- Handles petty cash
- Banking and cash reconciliation
- Responsible for facilitating the processing of payment of invoices to suppliers on a regular basis
- Responsible for sales order processing and invoicing
- Handling petty cash
- Cash and Banking reconciliation, Accounts allocation and other finance related tasks
- Being up-to-date with currency exchange rates
- Ensured cleanliness, professional organization and appearance in all areas of the Store: entrance, cashiering, store floor, restrooms and Kitchen
- Experienced of creating and updating office policies and procedures
- Assisted with budgeting, forecasting, and cost analysis
- Prepared detailed reports to track customer service metrics and identify areas of improvement
- Extensive knowledge of Microsoft Office Suite and Adobe Suite
- Reconciled bank accounts and general ledger accounts on a monthly basis
- Developed and maintained effective communication with staff, vendors, and clients
- Experienced in financial analysis, budgeting, and forecasting.
General Administrator
Tropicana Francistown (Pty) Ltd
10.2011 - 10.2019
- Human Resources (Payroll and staff training)/, Responsible for organizing and filing employees' data in preparation for pay runs
- Knowledgeable of the Botswana Employment Act (Labour laws) and workplace discipline
- Prepare HR documents, like employment contracts and new hire guides
- Maintain personal records of employees such as leave records, and personal details, confirmation letters
- Assist in payroll preparation by providing relevant data absences, sick days, work schedule, bonus, and annual leaves
- Deal with employee requests regarding human resources issues, rules, and regulations and answer employee's queries about HR-related issues
- Organize and maintain personnel records (hard and soft copies)
- Control and maintenance of clock machines
- Clock card time records for employees
- Providing employment references for past employees
- Handle labour/payslip disputes
- Updated employee files with new details such as changes in address or salary levels
- Managed employee records on database to maintain accuracy and updated information
- General office duties and reporting to supervisors/management
- Applying for reimbursement fund from HRDC
- Identifying staff training and development needs, planning, organizing and overseeing appropriate training
- Responsible for compiling and presenting employee information
- Ensuring employees receive statutory required training
- Provide support for sales representatives when they are away from the office
- Check data accuracy in orders and invoices, Liaise with the Logistics department to ensure timely deliveries
- Accounts payable and Account receivable
- Pulling and compiling sales, weekly, monthly and quarterly sales reports
- Ensure sales targets are met and report any deviations-mail correspondence/general filing and faxing/Full Administration functions
- Assisted with basic office tasks such as photocopying, filing and data entry
- Assisted in the preparation of financial statements and budgets
- Well-versed in problem-solving, decision-making and conflict resolution
- Exceeded customer service expectations by going above and beyond to ensure customer satisfaction
- Welcomed and provided assistance to visitors in a friendly and courteous manner.
Sales Orders /Accounts Receivables
PALM TREE FRANCISTOWN
01.2007 - 01.2011
- Reviewed and monitored billing activities to ensure accuracy and timeliness
- Promptly manage inbound calls
- Efficiently control pricing, stock, order and dispatch of products
- Issue quotations and pro forma invoices
- Sales order processing
- Fulfill and prioritize outstanding orders with stock availability
- Process daily and month end invoices
- Escalate any customer issues to the Team Leader/Manager
- Recording monthly, quarterly and yearly sales figures
- Putting together a driver’s trip sheet for delivery
- Stock Capturing, and filling
- Receipt the GRN, Deal/contract pricing and also maintain price changes for stock
- Successfully managed multiple daily administrative tasks with accuracy and efficiency
- NB: 2011 Palmtree merged and acquisition with Tropicana
Assistant Office Administration
Nashua Botswana
01.2004 - 03.2004
- Filling, Assisting clients and coworkers
- Interacted with customers by phone, email, or in-person to provide information
- Completed clerical tasks such as filing, copying, and distributing mail
- Managed daily data entries and kept clerical information accurate and up-to-date
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Assisted coworkers and staff members with special tasks on a daily basis
- General office work
- Writing a manual cashbook and controlling petty cash
- Doing banking and cash reconciliation
- Chasing payments from customers
- Receiving assistance with the development and implementation of administrative policies and procedures and cash payments from customers
- Processed incoming and outgoing mail, as well as other correspondenc
- Proven ability to learn quickly and adapt to new situations.
Education
Disciplinary Hearing, Grievance &Procedures
BUSINESS BOTSWANA
Gaborone, Botswana03-2022
Effective Communication
HPLIFE
ONLINE COURSE03-2022
Social Media Marketing
HPLIFE
ONLINE COURSE03-2022
Inventory Management
HPLIFE
ONLINE COURSE01-2022
Team-Building (level 3)
EDU-POINT
Francistown, Botswana01-2019
Bachelors of Commerce Degree - Human Resources Management & Industrial Relations
Botswana Open University (BOU)
Gaborone, Botswana11-2018
Sage Evolution in Training
OMNI AFRICA
Gaborone, Botswana09-2017
Time Management
Gateway Academy
Gaborone03-2014
Health And Safety Training
Gateway Academy
Gaborone, Botswana03-2014
Business Communication
Gateway Academy
Gaborone, Botswana03-2014
Health and Safety
CENTRE FOR BUSINESS AND SECRETARIAL TRAINING
Francistown, Botswana10-2009
English in Business
Marobela Brigade
Francistown, Botswana06-2003
BGCSE
Francistown Senior Secondary School
Francistown, Botswana11-2002
Skills
- Document management
- Policy and procedure development
- Payroll administration
- Online position posting
- HR recordkeeping
- Hiring management
- Labor contract administration
- Employment and labor laws
- Personnel file management
- Recruitment and selection
- Labor law compliance
- Team-building activities
- Account reconciliation
- Accounts Payable
- Surveys
- Payment reconciliation
- Microsoft office suite, Microsoft outlook, publisher, outlook and PowerPoint
- Syspro Software -10 years’ experience
- Sage Evolution software -2 years’ experience
- Sage 300 business management software
- BPO_RSI software -4 years’ experience
- Adjust to any system or software very fast
- HRIS technologies
Websites
Accomplishments
Nationality : Motswana :
ID no : 500928619
Drivers License Class (B) : 352098
Gender : Female
Marital status : Married
Place of birth : Francistown, Botswana
Language : English, Setswana
HOBBIES AND INTEREST
Baking, Reading, Travelling, Social Media Marketing 8
Additional Information
Information Technology integrator’s
The field towers
Admin Manager: Mrs. Nono Maswabi
Phone: 3933779
General Manager
Imraan Mosam -Phone 3933779
Tropicana Francistown (Pty) Ltd
P.O.BOX.11527, Tatitown, Botswana
Tel:2413446
Managing Director: Mr. Anton Du Plessis: Cell: 71302671
Manager: Lydia Tshekiso: Cell: 7161589
BOTSWANA OPEN UNIVERSITY
BOU
Mr Phuthego
Private Bag F32
Gaborone
Tel: +267 2418383
CELL: 71773332
Nashua Francistown Botswana
Manager
Mr. James Marata
Tel: 241207
Timeline
ASSISTANT BRANCH MANAGER /HR
ICare@ITi
01.2020 - 03.2023
HUMAN RESOURCES ADMINISTRATOR /OFFICER
Information Technology Integrator’s
11.2019 - 04.2024
General Administrator
Tropicana Francistown (Pty) Ltd
10.2011 - 10.2019
Sales Orders /Accounts Receivables
PALM TREE FRANCISTOWN
01.2007 - 01.2011
Assistant Office Administration
Nashua Botswana
01.2004 - 03.2004
Disciplinary Hearing, Grievance &Procedures
BUSINESS BOTSWANA
Effective Communication
HPLIFE
Social Media Marketing
HPLIFE
Inventory Management
HPLIFE
Team-Building (level 3)
EDU-POINT
Bachelors of Commerce Degree - Human Resources Management & Industrial Relations
Botswana Open University (BOU)
Sage Evolution in Training
OMNI AFRICA
Time Management
Gateway Academy
Health And Safety Training
Gateway Academy
Business Communication
Gateway Academy
Health and Safety
CENTRE FOR BUSINESS AND SECRETARIAL TRAINING
English in Business
Marobela Brigade
BGCSE
Francistown Senior Secondary School
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