MARA SOPHIE Tonsch
Warthausen
Summary
Adept at juggling multiple tasks, I excelled in high-pressure environments at Revenge Pilsbar, enhancing customer satisfaction through exceptional service and strong communication skills. My adaptability and problem-solving prowess ensured smooth operations, significantly contributing to team efficiency and guest experience.
Overview
3
3
years of professional experience
Work History
Waitress
Revenge Pilsbar
05.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Weichard
05.2024 - 12.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Bartender
Endstation
07.2023 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender, Cashier
Free Flow Festival
09.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Babysitter
_
02.2022 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Tutor
-
03.2022 - 05.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Waitress
Su Casa
04.2022 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Installer, Preperator
Heitele Montagen
09.2021 - 03.2022
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Education
Abitur -
Mathias-erzberger-schule
Biberach An Der Riss, Germany07-2024
Skills
1 Customer Service – Providing friendly and attentive service to guests
2 Communication Skills – Effectively interacting with customers and colleagues
3 Teamwork – Collaborating efficiently in a fast-paced environment
4 Multitasking – Handling multiple tasks simultaneously, such as taking orders and serving food
5 Problem-Solving – Quickly finding solutions to customer concerns or unexpected issues
6 Time Management – Prioritizing tasks to ensure smooth service during peak hours
7 Adaptability – Adjusting to different work environments and roles
8 Cash Handling – Managing transactions accurately at the register
Languages
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waitress
Revenge Pilsbar
05.2024 - 12.2024
Waitress
Weichard
05.2024 - 12.2024
Bartender, Cashier
Free Flow Festival
09.2023 - 09.2024
Bartender
Endstation
07.2023 - 12.2024
Waitress
Su Casa
04.2022 - 07.2022
Tutor
-
03.2022 - 05.2023
Babysitter
_
02.2022 - 03.2024
Installer, Preperator
Heitele Montagen
09.2021 - 03.2022
Abitur -
Mathias-erzberger-schule
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