MARIA MANYEULA
INFORMATION AND COMMUNICATIONS TECHNOLOGY OFFICER
Gaborone
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported systems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Systems Analyst
Motor Vehicle Accident Fund
04.2019 - Current
- Conducted system analysis and implementation to maintain and improve computer systems.
- Improved systems with addition of new features and infrastructure.
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
Investigations Officer
Motor Vehicle Accident Fund
10.2015 - 03.2019
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
Database Administration trainee
Software Application and Information Solutions (Pty) Ltd
9 2012 - 1 2013
- Learning:
· Oracle 11g installation and configuration
· Database security,
· backup and
· recovery
Education
BSc (Hons) Computer Systems Engineering -
The University of Sunderland
01.2008 - 04.2012
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Naledi Senior Secondary School (BGCSE)
01.2006 - 04.2007
Skills
End-user support
User Acceptance Testing
Diagnostic Tools
Application support
User requirements
Technical Documentation
Functional specifications
Skills And Experience
- 09/2012, 01/2013, Software Application and Information Solutions (Pty) Ltd, Database Administration trainee, Oracle 11g installation and configuring, Database security, backup and recovery
- 2015-2019,Motor Vehicle Accident Fund,Investigations Officer,Investigating Road Accidents ,reporting on findings
- 2019-current, Motor Vehicle Accident Fund,Systems Analyst,providing It support to internal and external customers ,troubleshooting and implementation of solutions. Providing system enhancements support ,.
Practicals
- Data security and management
- Hardware installation experience: network cards, graphics cards, floppy disc drives, printers and scanners
- Software expertise: Microsoft Office 07 & 10
- Makgabaneng voice actress since 2008 to date which involves building traits such as:
- Time management
- Assertiveness and confidence
- Team work
- Interpersonal skills
Personal Details And Interests
- Possess a clean drivers license
- Reading
- Travelling
- Learning new skills
Personal Information
- ID Number: 072528716
- Date of Birth: 03/15/89
- Gender: Female
References
- Mr. Balotlhanyi Tswape, Manager-Investigations Unit,Motor Vehicle Accident Fund, Gaborone, (+267) 3600168
- Ms Tshegang Baloi, IT Manager-BASIS, Motor Vehicle Accident Fund, Gaborone, (+267) 3600141
- Mr. Thomas Brandy, Senior Manager-IT , Motor Vehicle Accident Fund, Gaborone, (+267) 3600141
Timeline
Systems Analyst
Motor Vehicle Accident Fund
04.2019 - Current
Investigations Officer
Motor Vehicle Accident Fund
10.2015 - 03.2019
BSc (Hons) Computer Systems Engineering -
The University of Sunderland
01.2008 - 04.2012
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Naledi Senior Secondary School (BGCSE)
01.2006 - 04.2007
Database Administration trainee
Software Application and Information Solutions (Pty) Ltd
9 2012 - 1 2013
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