Maryline Mrosso
Sales Professional
Gaborone,GA
Summary
I am a Sales Professional with a Degree in Business Administration and Management, a Certificate in Proficiency Long Term Insurance and recently completed a Master of Science in Logistics and Supply Chain Management. Customer-oriented Professional with 9+ years of retaining top accounts and growing profit channels. Persuasive and self-motivated with expertise in relationship management, product development and pricing strategy. Well-versed in evaluating and revealing client needs to develop solutions. Excellent proficiency in strategic planning and cultivating partnerships.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Success Executive
Seriti Insights T/A Seipone.ai
07.2021 - Current
- Provide support and be involved in the development of
- Technology solutions and services provided and created by the business
- Updating their knowledge about the newest trends in mar-tech solutions
- And A.I in general
- Analysing customer behaviour to define client needs for product
- Development
- Using consumer data to create product promotions or deals
- Organising sales visits which may be virtual and in-person
- Giving demonstrations, training and presentations to help clients discover
- And understand products/services
- Liaising with existing clients
- Preparing tenders, proposals and quotations
- Providing pre-sales and post-sales support
- Negotiating contracts, terms and conditions
- Reviewing cost and sales performance
- Writing reports and sales literature/thought leadership
- Update Hubspot with all customer details on a daily basis
- Communicate all needs on Slack
Sales Supervisor
Long Pole T/A Spice World Pty Ltd
12.2022 - 09.2023
- Establish clear client retention goals
- Supervise sales representatives
- Manage call cycle and route lists
- Provide Bi-weekly, Monthly and quarterly sales reports
- Plan and execute demonstrations for new and existing leads
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer
Appointment Setter
Speakeasy Marketing Inc
10.2022 - 11.2022
- Set appointments with attorneys with specialist from Speakeasy Marketing
Executive Sales Assistant
Benju Liquor Wine Distributors
07.2021 - 07.2022
- Manage Reporting Data
- Cold Calling Customers
- Generating new leads
- Liaise with customers to set up promotional grid and engage with suppliers to set up and set down for events etc
- New product listings and master’s upkeep with customer groups
- Strategy formulation and strategic impact
- Key account relationship building and maintenance
- Sales Figures and Reports for customers and suppliers
- Tracking and management of monthly costs and expenditure
- Route to market management (as 3rd party)
- Joint business planning with suppliers and customers in support of National Sales
- Manager
- Annual budget planning and implementation in support of NSM
- Monthly demand forecast planning (promotional broadsheets & activations
- Monthly sales reviews with customers in support of NSM
- Monthly supplier report generation
- Track, update and maintain daily sales report
- Management and tracking of claims from sales team
Senior Sales and Marketing Representative
Long Pole T/A Spice World, Pty Ltd
09.2020 - 06.2021
- Production of ongoing competitor analysis and reporting, with reference to pricing, presentation, and promotion for each product
- Manage and track CRM through Hubspot
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
- Key account management with major customers as well as suppliers
- Capturing of purchases, invoicing, and orders
- Identifying products that need to be filled throughout the day and coordinating with the warehouse manager team to restock those products
Sales and Marketing Executive/ Personal Assistant
Native Events
03.2020 - 08.2020
- Manage and run Nubar mobile bar, dealing with inventory checks, purchases, maintenance
- Liaise with customers to set up promotional grid and engage with suppliers to set up and set down for events etc
- Provide mock set up for clients as per brief
- Provide quotations for bar, décor and staffing for events
- Provide secretarial assistance to the Managing Director
- Producing letters, memos, reports, filing and general administration of the office
- Full management of director’s calendar and emails
- Input customer inquiries into the marketing system and produce mail shots as required
- Production of ongoing competitor analysis and reporting, with reference to pricing, presentation, and promotion for each event.
Human Resources Manager
Believer's Destiny Academy
10.2017 - 02.2020
- Improved Leave Management system to reduce administrative costs by 50% while
- Ensuring continuation and enhancements of services
- Identified staff performance gaps and enacted new policies to ensure increased staff
- Morale and discipline
- This resulted in a 23% decrease in absenteeism
- I was able to use my interpersonal skills to negotiate contracts with vendors and staff to reach an amicable agreement that serves both parties
- Facilitate training for teaching and non-teaching staff
- Responsible for full recruitment process including, advertisement, selection and interview process
- Manage all staff contracts within stipulated time frame
- Update and manage staff permits
Accounts Assistant
Believer’s Destiny Academy
02.2017 - 09.2017
- Capturing company expenses
- Clerical duties and Bookkeeping
- Debt collection
Student Intern
Komatsu Botswana
06.2016 - 11.2016
- Human Resources Management: capturing leave on SAP and filing, attending disciplinary hearings internally
- Accounts and Finance: capturing invoices on SAP and filing
- Mentored by the Contract Engineer in charge of Tendering
Assistant Rugby Coach
Legae Academy Secondary School
01.2012 - 11.2015
- Supervising practices: Practical use of management skills i.e
- People skills, motivating players to do better and using performance appraisals to encourage them, negotiation, and conflict management skills
- Assisting lead coach with game arrangements: Use of time management
Teaching aid
Broadhurst Primary School
05.2015 - 08.2015
- Managing student’s homework
- Supervising Students in absence and presence of teacher
- Assisted students with their readings and ensured the students were excelling at their reading skills which resulted in all students with a 30% improvement on their reading skills and completion of readings before term end.
Shop Assistant
Mona Lisa’s Boutique
12.2011 - 08.2012
- Working at cash register: Familiarized with financial management and balancing of books i.e.
- Practical use of accounting knowledge
- Serving as Salesperson in store
- Interact with customers and assist with customer retention
Education
Certificate In Data Analysis - Data Analysis
Tech4development
08.2023 - 10.2023
Master of Science - MS - Logistics, Materials, and Supply Chain Management
The
University of Bolton UK
United Kingdom 10.2021 - 03.2023
Bachelor's Degree - Business Administration and Management
University of Botswana
Botswana 08.2012 - 05.2017
Certificate of Proficiency in Long Term Insurance - undefined
of Botswana, The Insurance Institute
Skills
Lead Generationundefined
Timeline
Certificate In Data Analysis - Data Analysis
Tech4development
08.2023 - 10.2023
Sales Supervisor
Long Pole T/A Spice World Pty Ltd
12.2022 - 09.2023
Appointment Setter
Speakeasy Marketing Inc
10.2022 - 11.2022
Master of Science - MS - Logistics, Materials, and Supply Chain Management
The
University of Bolton UK
10.2021 - 03.2023
Customer Success Executive
Seriti Insights T/A Seipone.ai
07.2021 - Current
Executive Sales Assistant
Benju Liquor Wine Distributors
07.2021 - 07.2022
Senior Sales and Marketing Representative
Long Pole T/A Spice World, Pty Ltd
09.2020 - 06.2021
Sales and Marketing Executive/ Personal Assistant
Native Events
03.2020 - 08.2020
Human Resources Manager
Believer's Destiny Academy
10.2017 - 02.2020
Accounts Assistant
Believer’s Destiny Academy
02.2017 - 09.2017
Student Intern
Komatsu Botswana
06.2016 - 11.2016
Teaching aid
Broadhurst Primary School
05.2015 - 08.2015
Bachelor's Degree - Business Administration and Management
University of Botswana
08.2012 - 05.2017
Assistant Rugby Coach
Legae Academy Secondary School
01.2012 - 11.2015
Shop Assistant
Mona Lisa’s Boutique
12.2011 - 08.2012
Certificate of Proficiency in Long Term Insurance - undefined
of Botswana, The Insurance Institute
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