Masego Nthebolang
Customer Service
Gaborone,GA
Summary
Knowledgeable Customer Service Consultant, experienced with serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Consultant
Stanbic Bank
2016.06 - Current
- Resolved customer complaints through cause and effect process
- Manage International and domestic Telegraphic transfers, forex transactions and other banking administration through digital channels
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Management of customer dormant and closed accounts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitoring of ATM machines and liaising with maintenance teams
- Motivating and leading staff on the Bank Vision and periodically present on LYC motivational talk
- Operate the cheque System machine - G POD system.
Vehicle & Asset Finance Officer
Stanbic Bank
2014.04 - 2016.06
- Interacted with customers and determine their vehicle needs and preferences
- Capture client data and account movements information
- Manage documentation and maintained chain of custody
- Processed payments of Dealers/Suppliers and send entries to BFC
- Assist Clients with contracts and manage sign off.
Cheque Verification Officer
Stanbic Bank
2011.01 - 2014.03
- Ensure the validity of deposited cheques
- Capture signatures for all accounts held with the bank.
Education
Insurance - Short Term -
IAB Insurance Academy Botswana - IAB- Insurance Academy Of Botswana
Gaborone, GA 2021.10 - 2022.01
Insurance- Long Term -
IAB Insurance Academy Botswana - Gaborone
Gaborone, GA 2021.12 - 2022.03
Certificate in Banking -
BIBF- Botswana Institute of Banking And Finance - Gaborone
Gaborone 2019.01 - 2019.12
AAT (Level 4) -
GIPS- Gaborone Institute of Professional Studies
Gaborone 2008.01 - 2010.12
FUTURE READY SKILLS - Completed -
Standard Bank Personal Development Online Platform
Stanbic Learning & Development 2022.08 - 2022.08
Coursera program courses- Improve Yourself Always -
Standard Bank Personal Development Online Platform - Macquarie University
Stanbic Learning & Development 2022.09 - 2022.09
Skills
Leadership developmentResilienceSales skillsMicrosoft officeFinacle core banking system
Customer Acquisition
Complaint Handling
Accomplishments
- Winner for Strategy naming 2023-2025
- Winner for International Fraud awareness Quiz
- Nominated for Mark of Excellence award year 2020
- Selected to present and motivate Staff on Future ready skills at Learning month launch- September 2022
References
- Mr. Tebogo Koketso, Manager, Stanbic Vehicle & Asset Finance Division, 71253362
- Mrs. Mittah Gumbo, Manager, Operations, Stanbic Bank, 361 8634 / 75 426 746
- Mrs. Sesennye Andries, Head, Everyday Banking and Lending, Stanbic Bank, 361 8120 / 72113913
Timeline
Coursera program courses- Improve Yourself Always -
Standard Bank Personal Development Online Platform - Macquarie University
2022.09 - 2022.09
FUTURE READY SKILLS - Completed -
Standard Bank Personal Development Online Platform
2022.08 - 2022.08
Insurance- Long Term -
IAB Insurance Academy Botswana - Gaborone
2021.12 - 2022.03
Insurance - Short Term -
IAB Insurance Academy Botswana - IAB- Insurance Academy Of Botswana
2021.10 - 2022.01
Certificate in Banking -
BIBF- Botswana Institute of Banking And Finance - Gaborone
2019.01 - 2019.12
Customer Service Consultant
Stanbic Bank
2016.06 - Current
Vehicle & Asset Finance Officer
Stanbic Bank
2014.04 - 2016.06
Cheque Verification Officer
Stanbic Bank
2011.01 - 2014.03
AAT (Level 4) -
GIPS- Gaborone Institute of Professional Studies
2008.01 - 2010.12