MATENGU SINKA

• Developed tailored itineraries for various client needs, resulting in increased customer satisfaction.
• Maintained up-to-date knowledge on local attractions and events to provide relevant recommendations to guests.
• Improved overall tour efficiency by optimizing routes and schedules based on visitor feedback.
• Participated in industry conferences or workshops to stay current on trends in tourism strategies that could benefit our organization.
• Collaborated with fellow guides to share best practices, enhancing the quality of services provided across the team.
• Conducted thorough research on tour destinations, ensuring accurate and engaging storytelling throughout the journey.

REFERENCE: ARNOLD - +267 73255421

• Fostered a welcoming environment for diverse clientele by demonstrating cultural sensitivity during tours.
• Facilitated open communication between guests and venue staff, addressing any concerns or special requests promptly.
• Built personal relationships with guests to promote positive experiences.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Guided groups of up to 10 people on scheduled tours.

REFERENCE : SAMUEL TSHEKONYANE - +267 71691746

• Furnished customers with unique experiences by developing and creating new tour routes.
• Planned and executed efficient tour routes by using maps and other navigational tools.
• Demonstrated superior professionalism while interacting with customers and vendors.
• Inspected tour sites for potential hazards and arranged for repairs when needed.

REFERENCE: MMA CHIKA