Mercy Zanele Gouwe

• Collaborate with clients to determine online-service specifications and scope.
• Develop network and system architecture according to business needs.
• Perform quality application review and identify security vulnerabilities.
• Provided technical advise and leadership to team members during system design.
• Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
• Manage Project for development of Government e-Service Portal and offer technical advice.
• Interpret current technical state and Target future state of Ministries and Agencies .

• Data Collection & Analysis for Network, hardware and Software Architecture details for each Ministry.
• Developing Technology Baseline Architecture based on As - Is analysis for each Ministry’s procedures, IT design and System Software and IT Strategies.
• Uploading Infrastructure details and Architecture diagrams on the Enterprise Architecture Management System.
• Translating Business and Functional requirements into technology roadmaps and technical solutions.
• Train Ministry IT officers on Technology Architecture and its principles.

· Installation, Configuration and Administration of Cisco Routers and Switches

· Training new staff members on Network Section Processes

· Fault analysis to resolve network, system and application issues and provide solution within areas of responsibility.

· Design and implement secure and scalable networks for government departments

· Administering & designing LANs, WANs internet/intranet, and voice network solutions.

• Maintained log of all support issues, interactions with clients and resolutions to problems that have been reported through Networks Heat System.
• Supervised and reconciled Billing and Service Level Agreement penalties for BTC.