MERSHEL MASHETO
GABORONE,BOTSWANA
Summary
- Highly organised with great multitasking abilities to manage busy front-of-house services. Passionate and enthusiastic to deliver first-class customer care.
- Friendly and proactive individual with excellent communication and teamwork abilities, blended with problem-solving and customer service skills. Demonstrates adaptability and keen attention to detail in fast-paced environments. Committed to enhancing guest experiences and contributing to success of guestroom attendant role.
Overview
4
4
years of professional experience
1
1
Certification
Work history
WAITRESS
EKHAYA PUB & GRILL
GABORONE, BOTSWANA
04.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Greeted each customer warmly, creating a friendly environment.
- Helped resolve customer complaints quickly and professionally, preserving business reputation.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Ensured cleanliness maintaining a pleasant environment for patrons.
- Prepared tables for guests and reset tables between customers.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided menu and offered recommendations to complement dining experience.
- Provided top-notch service to customers, improved overall dining experience.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Informed kitchen staff regarding special order requirements.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Polished glasses and cutlery to pristine standards.
RUNNER AND CLEANING SUPERVISOR
DEJAVU LOUNGE
GABORONE , BOTSWANA
08.2022 - 03.2023
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Understood tasks with little instruction or supervision.
- Prepared tables for guests and reset tables between customers.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Delivered friendly, attention and professional customer service while completing tasks.
- Maintained fast-pace to keep up with shifting business prioritises.
- Listened to guest complaints and worked with cleaners or management to promptly resolve issues.
ALUMINIUM FABRICATOR AND INSTALLER
J&J BUILDERS AND ELECTRICALS PTY LTD
BLOCK 3 GABORONE, BOTSWANA
12.2021 - 09.2022
- Demonstrated excellent teamwork skills, collaborating closely with colleagues on large projects.
- Utilised welding tools and equipment to practise safety measures.
- Reduced material waste for cost efficiency through precise measurements and cutting of aluminium pieces.
- Implemented strict adherence to health and safety guidelines, reducing workplace incidents significantly.
- Used flat, horizontal, vertical and overhead positions in welding.
- Followed health and safety procedures in construction, using appropriate PPE to minimise risk of personal injury.
- Applied spot welding techniques and arc welding techniques to execute designs to specification.
- Maintained a clean work environment to promote productivity and minimise accidents.
- Mastered use of hand tools and industrial machinery for precision in fabrication process.
WAITRESS
LIFE CHOICE LOUNGE
TLOKWENG, GABORONE, BOTSWANA
04.2022 - 07.2022
- Provided top-notch service to customers, improved overall dining experience.
- Stayed up to date on menu changes to accurately answer customer queries.
- Maintained clean and organised dining area for customer comfort.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Kept tables clear of used crockery, glassware and cutlery.
- Increased order value by upselling sides, drinks and desserts.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
WAITRESS
UNITED LOUNGE
BLOCK 6 GABORONE, BOTSWANA
09.2021 - 12.2021
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Attended to customer's needs proactively for first-class waiting service.
WORKSHOP CLEANER
ACTFIT ARCHITECTURAL SOLUTIONS PTY LTD
GABORONE, BOTSWANA
02.2021 - 08.2021
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Cleaned and dried windows, mirrors and glass surfaces.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Used correct procedures to clean floors, communal areas and work spaces.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Reported breakages to supervisor.
Education
Diploma of Higher Education - DIPLOMA IN CUSTOMER SERVICE
NEFAID SOLUTIONS
GABORONE 01.2025 -
PSLE -
MOGODITSHANE PRIMARY SCHOOL
MOGODITSHANE, GABORONE 01.2009 - 10.2015
JUNIOR CERTIFICATE EXAMINATION -
KGATADIMO JUNIOR SECONDARY SCHOOL
Palapye, Central District 01.2016 - 11.2018
Certificate of Higher Education - INTRODUCTION TO CUSTOMER EXPERIENCE MANAGEMENT
NEFAID SOLUTIONS
GABORONE 03.2023 - 03.2023
Certificate of Higher Education - BASICS OF EXCEPTIONAL CUSTOMER SERVICE
NEFAID SOLUTIONS
GABORONE 05.2023 - 05.2023
Certificate of Higher Education - INTERNAL & EXTERNAL CUSTOMER SERVICE [FEELINGS FOR PROFESSIONALS]
NEFAID SOLUTIONS
GABORONE 10.2023 - 10.2023
Skills
- Cleaning standards
- Time-management
- Product upselling
- Listening actively
- Professional appearance
- Risk Management
- Customer greeting
- Multi-tasking
- Effective communication
- Customer engagement
- Customer Service
- Customer service orientation
- Active listening
- Positive attitude
Languages
ENGLISH
Upper intermediate
SETSWANA
Upper intermediate
Affiliations
- CLEANING
- TRAVELLING
- COOKING
Certification
My certificates are as follows ;
- Certificate of Introdution to Customer Experience Management.
- Certificate of Basics of Exceptional Customer Service.
- Certificate of Internal & External Customer Service [ Feelings for Professionals].
Timeline
Diploma of Higher Education - DIPLOMA IN CUSTOMER SERVICE
NEFAID SOLUTIONS
01.2025 -
Certificate of Higher Education - INTERNAL & EXTERNAL CUSTOMER SERVICE [FEELINGS FOR PROFESSIONALS]
NEFAID SOLUTIONS
10.2023 - 10.2023
Certificate of Higher Education - BASICS OF EXCEPTIONAL CUSTOMER SERVICE
NEFAID SOLUTIONS
05.2023 - 05.2023
WAITRESS
EKHAYA PUB & GRILL
04.2023 - 11.2024
Certificate of Higher Education - INTRODUCTION TO CUSTOMER EXPERIENCE MANAGEMENT
NEFAID SOLUTIONS
03.2023 - 03.2023
RUNNER AND CLEANING SUPERVISOR
DEJAVU LOUNGE
08.2022 - 03.2023
WAITRESS
LIFE CHOICE LOUNGE
04.2022 - 07.2022
ALUMINIUM FABRICATOR AND INSTALLER
J&J BUILDERS AND ELECTRICALS PTY LTD
12.2021 - 09.2022
WAITRESS
UNITED LOUNGE
09.2021 - 12.2021
WORKSHOP CLEANER
ACTFIT ARCHITECTURAL SOLUTIONS PTY LTD
02.2021 - 08.2021
JUNIOR CERTIFICATE EXAMINATION -
KGATADIMO JUNIOR SECONDARY SCHOOL
01.2016 - 11.2018
PSLE -
MOGODITSHANE PRIMARY SCHOOL
01.2009 - 10.2015
Similar Profiles
Jeffrey MalongoJeffrey Malongo
Assistant Supervisor at Ekhaya Real EstateAssistant Supervisor at Ekhaya Real Estate
Anthony SinghAnthony Singh
Bakery Manager at Ekhaya BakeryBakery Manager at Ekhaya Bakery
Fikile Luyanda MathebulaFikile Luyanda Mathebula
Administrator at Ekhaya Health and Fitness GymAdministrator at Ekhaya Health and Fitness Gym
KUTLWANO PASCALINE MOSWEUKUTLWANO PASCALINE MOSWEU
Customer Support Agent (Freelance) at Botswana Libraries ConsortiumCustomer Support Agent (Freelance) at Botswana Libraries Consortium
ONE BOJANGONE BOJANG
Community & Stakeholder Officer at MMG Khoemacau Copper MiningCommunity & Stakeholder Officer at MMG Khoemacau Copper Mining