MICHAEL JAHILE
Summary
I am an Enthusiastic and dedicated professional with extensive experience across all areas of Business and Training management. An exceptional leader who can develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion. A procreative individual with a logical approach to challenges, I perform effectively even within a highly pressurized working environment.
Overview
11
11
years of professional experience
Work History
Shift Manager
TH Holdings
02.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Supervised ongoing daily production phases.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Kept accurate and detailed records of personnel progress and productivity.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Dispatch Manager
Unitrans Botswana
04.2016 - 08.2023
- Manage Drivers and all Employees under operations department
- Responsible for all Training requirements for Operations department
- Allocate and manage staff resources according to changing needs.
- Maintain reports, process documentation, customer service logs, and training or safety records.
- Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
- Plan and track the shipment of final products according to customer requirements
- Prepare accurate reports for upper management
- Responsible for getting the right products in the right quantities, to the right locations all at the right time.
- In charge of the day-to-day operations of the operations.
- Efficiently managing a team of drivers and vehicles.
- Responsible for all the dispatching, routing, and tracking of delivery vehicles.
- Managing, monitoring and developing a team of drivers and line managers.
- Involved in strategic development and strategy making.
- Being the first point of contact for all drivers.
- Making sure that all transport fleet vehicles are properly maintained and serviced.
- Arranging for the induction and training off all new staff including training staff.
- Regularly liaising with the delivery manager to ensure a smooth running of both departments.
- Developing and nurturing customer relationships.
- Giving drivers a full brief and debrief, including tacho analysis.
- Identifying operational issues, potential problems and opportunities.
- Resolving and managing queries and complaints courteously and efficiently.
- Appraising staff performance and taking disciplinary measures when required.
- Ensuring all site and customer objectives are achieved.
- Responsible for all H&S investigations
Supervisor And Enumerators Trainer
Statistics Botswana
01.2016 - 04.2016
- Training Supervisors and Enumerators
- Arrange material provided to train supervisors and enumerators
- Help supervisors during enumeration
- Come up with strategies to tackle the job at hand (enumeration)
- Keep track of enumerators during enumeration period
- Being team leader
Operations Manager
Panda (Pty) Ltd
08.2014 - 03.2016
- Manager to truck drivers and employees under Transport Department
- Responsible for Training Transport department
- Dispatching and invoicing
- Ordering tyres for panda fleet (responsible for tyre maintenance)
- Capturing time sheets, daily diesel issues and calculates fuel consumption
- Responsible for recruitment of Transport Department staff
- Responsible for Panda fleet management
Technician (Intern)
Nashua Botswana
01.2015 - 12.2015
- Maintenance of Nashua machines
- Installation of Nashua machines
- Connectivity of Nashua machines
- Providing IT support to Nashua customers
- Solve all client's queries and report to my supervisor outstanding issues
Education
Masters in Business Administration -
Botswana Open University
Gaborone, Botswana11-2026
Bachelor's Degree (Hons) - E-commerce
Limkokwing University
Gaborone11-2013
Diploma In Business Information Systems -
Limkokwing University
Gaborone, Botswana11.2009
Post-Graduate Certificate In Technical and Vocational Education -
FCTVE
04.2012
Certificate in Leadership & Management -
Connect Resources
09.2019
Certificate of Provisional Registration as Trainer and Assessor -
BQA
07.2014
Certificate in PDI -
CMPTIA Certification Program
11.2013
Certificate In Basic First Aid Level 1 & Basic Fire Fighting Level 1 -
Fire Safe Emergency Services
05.2012
Skills
- Teamwork & Collaboration
- Troubleshooting
- Great working knowledge of the freight dispatch system
- Good understanding of all relevant legal compliance and education systems
- Conflict Management and Negotiation Skills
- Good working knowledge of Microsoft and Adobe Packages
- Safety & Planning
- Route Planning
- People Management
- Safety Compliance
- Performance Management
- Financial Control
- Customer Satisfaction
- Recruitment and Staff Training
- Commercial Awareness
- Decision-making
Languages
Setswana
English
Hobbies and Interests
Football - Secretary General for Calendar Stars Football Club in Francistown (First Division, North Botswana)
Personal Information
- ID Number: 434 614 619
- Date of Birth: 08/30/86
- Gender: Male
- Nationality: Motswana
- Driving License: Class B
Timeline
Shift Manager
TH Holdings
02.2025 - Current
Dispatch Manager
Unitrans Botswana
04.2016 - 08.2023
Supervisor And Enumerators Trainer
Statistics Botswana
01.2016 - 04.2016
Technician (Intern)
Nashua Botswana
01.2015 - 12.2015
Operations Manager
Panda (Pty) Ltd
08.2014 - 03.2016
Post-Graduate Certificate In Technical and Vocational Education -
FCTVE
Certificate in Leadership & Management -
Connect Resources
Certificate of Provisional Registration as Trainer and Assessor -
BQA
Certificate in PDI -
CMPTIA Certification Program
Certificate In Basic First Aid Level 1 & Basic Fire Fighting Level 1 -
Fire Safe Emergency Services
Masters in Business Administration -
Botswana Open University
Bachelor's Degree (Hons) - E-commerce
Limkokwing University
Diploma In Business Information Systems -
Limkokwing University
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