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MILES RIEZ SMITH
Merchandising Manager, Sales Representative, Events Promoter
Gaborone,GABORONE
Summary
Enthusiastic and driven, i am a young professional wanting to transition into the tourism and hospitality industry. My journey thus far has been in a competitive marketing and branding sector where my skills have cultivated resilience and the importance of guest-centric experiences. I am eager and confident enough to apply my diverse skill set and fortified work ethic, into delivering memorable and seamless hospitality experiences.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Merchandising Manager and Events Promoter
Lengau Liqour Distributor
01.2024 - 10.2024
- Supervising 25 merchandisers countrywide, tracking stock delivery lead times to liquor outlets.
- Training on professional merchandising and sales attributes in order to meet company.
- Attending employee affairs such as misconduct and hearings, as well as hiring merchandisers.
- Daily store visits and monitoring sales throughout 280 liquor stores countrywide.
- Introducing new product lines into the market and analyzing appropriate marketing strategies to use in order to boost sales.
- Maintaining good relationships with managers and assisting them with deals, product listing, non-moving lines, and damages/expiry in store.
- Setting up events to promote brand awareness and launching new products into the market with attractiveness and efficiency.
- Writing reports on supplier visits and merchandising improvements or issues. Producing price surveys and comparing different store groups prices in order to strategically price certain products for different locations.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Analyze performance metrics to make informed decisions regarding pricing strategies and markdowns.
- Optimized store displays and appearance via strategic merchandising.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
Warehouse Assistant, Merchandising and Sales Representative
Smithshine Enterprises
07.2022 - 12.2023
- Analyzing invoices and checking outgoing stock before it leaves the warehouse.
- Managing stock to minimize damages and expiries.
- Stock rotation and stock control tracking.
- Merchandising stock at 20 retail outlets around Gaborone, making sure products are at eye level, well placed, with visible prices and attractive features.
- Making orders at 30 retail outlets around Gaborone, building good relationships with managers.
- Introducing new product lines and offering deals to customers.
- Holding activations to promote products and increase sales through brand awareness.
- Investigating sales patterns and writing reports to suppliers about product movement.
Motor Vehicle Mechanic
Sky Race
01.2022 - 08.2022
- Motor vehicle servicing, customizing and modifications.
- Motor vehicle glazing, polishing and spray painting.
- Supported team members in troubleshooting complex mechanical problems, fostering a collaborative work environment.
- Ensured accuracy in all documentation related to vehicle repairs, maintaining detailed records of completed work orders and invoices.
- Customized automotive solutions to meet specific client needs, ensuring the highest level of satisfaction and vehicle performance.
Maintenance Crew Member
Delta Training Academy
09.2021 - 12.2021
- Basic maintenance training such as plumbing, metal works, wood work, fencing and painting.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Installed new locks, door handles, and door closers.
Stock Controller
Kruger Agencies
04.2019 - 07.2019
- Receiving stock from suppliers, analyzing invoices and tracking stock movement in the warehouse
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
Education
IGCSE completion Certificate -
Gaborone International School
Gaborone, Botswana 01.2015 - 05.2018
Honor's Bachelor Degree in Business Management - Business Management
Sheffield Hallam University
Sheffield, United Kingdom 01.2019 - 05.2022
Certificate in Bartending 101 -
Beverage Intelligence University
Gaborone, Botswana 01.2023 - 05.2023
Certificate in Winery 101 -
Beverage Intelligence University
Gaborone, Botswana 01.2023 - 05.2023
Skills
Sales trend analysis
Accomplishments
- Problem Solving - ability to touble shoot and come up with quick solutions, implementing them successfully.
- Customer Service - building good long lasting relationships with customers benefiting sales achievements and customer loyality.
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Microsoft Access
Languages
English
Advanced (C1)
Setswana
Intermediate (B1)
Afrikaans
Intermediate (B1)
Interests
Reading
Art(drawing and painting)
Hiking
Brain/Puzzle games
Collecting artifacts
Outdoor activities
Timeline
Merchandising Manager and Events Promoter
Lengau Liqour Distributor
01.2024 - 10.2024
Certificate in Bartending 101 -
Beverage Intelligence University
01.2023 - 05.2023
Certificate in Winery 101 -
Beverage Intelligence University
01.2023 - 05.2023
Warehouse Assistant, Merchandising and Sales Representative
Smithshine Enterprises
07.2022 - 12.2023
Motor Vehicle Mechanic
Sky Race
01.2022 - 08.2022
Maintenance Crew Member
Delta Training Academy
09.2021 - 12.2021
Stock Controller
Kruger Agencies
04.2019 - 07.2019
Honor's Bachelor Degree in Business Management - Business Management
Sheffield Hallam University
01.2019 - 05.2022
IGCSE completion Certificate -
Gaborone International School
01.2015 - 05.2018
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