Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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MODIEGI  RAMODIBANA

MODIEGI RAMODIBANA

FOOD & BEVERAGE PROFESSIONAL
DUBAI

Summary

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.

Driven leader with knack for fostering collaboration and enhancing team performance. Demonstrates strong communication and problem-solving skills, ensuring cohesive team dynamics and effective project execution. Committed to driving positive results and fostering productive work environment.

Enthusiastic team player with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

OUTLET TEAM LEADER

RIXOS PREMIUM DUBAI
DUBAI
06.2022 - Current
  • Fostered positive employee relationships through communication, training and coaching.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Increased team cohesion by implementing regular feedback sessions.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.

Order taker

RIXOS THE PALM DUBAI
DUBAI
01.2018 - 05.2025


  • Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
  • Resolved customer requests independently using strong judgement and initiative.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Contributed to seamless service delivery in busy customer-facing environment.
  • Explained product characteristics to help differentiate large range of items.

Restaurant hostess

LE MERIDIEN HOTEL & CONFERENCE CENTRE DUBAI
DUBAI
07.2019 - 05.2021
  • Trained new employees on protocols and procedures, increasing team efficiency.
  • Maintained clean and orderly reception area to uphold brand standards.
  • Responded promptly to phone calls and emails for efficient communication flow..
  • Streamlined seating arrangements according to reservations, optimising table usage.
  • Distributed menus upon arrival of customers, expediting ordering process.
  • Communicated with kitchen teams to establish good food and service flows.

Education

DIPLOMA IN MANAGEMENT ACCOUNTING - ACCOUNTING

BOTSWANA ACCOUNTANCY COLLEGE
Gaborone
09.2010 - 05.2012

CERTIFICATE IN BUSINESS ACCOUNTING - ACCOUNTING

BOTSWANA ACCOUNTANCY COLLEGE
GABORONE
09.2009 - 05.2010

Skills

    Escalated complaint handling

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Languages

English
Intermediate

Accomplishments

    Obtained high scores during customer care call audits

References

References available upon request.

Timeline

OUTLET TEAM LEADER

RIXOS PREMIUM DUBAI
06.2022 - Current

Restaurant hostess

LE MERIDIEN HOTEL & CONFERENCE CENTRE DUBAI
07.2019 - 05.2021

Order taker

RIXOS THE PALM DUBAI
01.2018 - 05.2025

DIPLOMA IN MANAGEMENT ACCOUNTING - ACCOUNTING

BOTSWANA ACCOUNTANCY COLLEGE
09.2010 - 05.2012

CERTIFICATE IN BUSINESS ACCOUNTING - ACCOUNTING

BOTSWANA ACCOUNTANCY COLLEGE
09.2009 - 05.2010
MODIEGI RAMODIBANAFOOD & BEVERAGE PROFESSIONAL