Summary
Work History
Education
Skills
Professional Bio
Summary Of Competencies
References
Professional Development
Timeline
Generic

Moitshepi Ramarula

Mahalapye,Botswana

Summary

I am an Administration Support with a B. A in Mass Communication, A Post Graduate Certificate in Vocational Education and Training, and a Diploma in Insurance. I am a motivated and result oriented Professional with over eight years' experience in Insurance and Risk management industry. I have gained expertise in customer service, Project management, Relationship management and sales reporting. I am a determined hands on character who is adept to query resolution and creating value added ideas that enhance productivity and attainment of company goals.

Work History

Administration Support

Botswana Life Insurance
  • Duration: 10/2017 - Present
  • Query resolution
  • Ensure compliance with Underwriting & AML
  • Log and process procurement request for the northern regions sales team
  • Liaise with new Business on solving queries
  • Supervise new business quality check in the branch
  • Maintain relationships with financial advisors and other external stakeholders
  • Conduct daily audits on submitted and validated new business
  • Produce production report indicating number of Policies sold, accepted or queried
  • Data mining and compilation of sales leads
  • Meets with other departments to make sure sales people do their job correctly
  • Assist Sales Manager & Team Leaders in carrying out presentations, meetings and sales generation.

Acting Team Leader

Botswana Life Insurance
  • Duration: 08/2022 - 10/2022
  • Drive exceptional sales for tied team & creates business opportunities for teams
  • Support, guide and mentor Representatives in the selling process in the field.
  • Recruit capable Representatives to build effective sales teams.
  • Conduct and monitor activity management of the team members
  • Provide activity management reports to sales management as per the agreed frequency.
  • Prepare and submit reports/dashboards within the set turnaround times as required
  • Assist team members, meet the set minimum performance standards as agreed from time to time with BLIL (API, NOC, Persistency, Product mix and any other duties required to enhance the BLIL position in the market
  • Effective vesting of new Representatives
  • Meet set targets for the team
  • Abide by BLIL and NBFIRA codes of conduct
  • Comply with all regulations and report non-compliance by any Representative in the market to sales management

Call Centre Agent

Botswana Life Insurance
  • Duration: 10/2015 - 10/2017
  • Assisting clients on call
  • Attending customer queries processing client payments
  • Undertaking cross company initiatives e.g. pending refunds, KYC & Lapsed policies
  • Manage and update customer database
  • Process orders, forms and application forms
  • Document all call information according to standard and operating procedures
  • Recognize, document and alert management on trends in customer call
  • Produce initiatives to reduce call abandonment rate

Freelance Reporter

Department of Information & Services
  • Duration: 03/2015 - 03/2016
  • Gathering & Writing news articles
  • Gathering News from Independent Sources
  • Attending events
  • Interview news sources
  • Establishing and maintaining contacts
  • Writing, editing and submitting news

Education

BA - Mass Communication

Curtin University
01.2010

Post Graduate Certificate - Vocational Education & Training

Francistown College of Vocational & Technical Education
01.2015

Diploma - Insurance

Baisago University
01.2019

COP - Long Term Insurance

Insurance Institute Of Zimbabwe
01.2013

COP - Practice of Long Term Insurance

01.2015

COP - Business Communication

01.2017

Skills

  • Customer focus
  • Drive for results
  • Conflict resolution
  • Interpersonal skills
  • Marketing
  • Communication skills
  • Team player
  • Time management
  • Reporting
  • Innovative
  • Analytical skills
  • Technical and functional skills
  • Technological savvy
  • Risk management
  • Managerial courage
  • Technical learning
  • Planning and organizing skills
  • Problem solving
  • Ethics and values
  • Integrity and trust
  • Confidentiality
  • Supervisory skills
  • Presentation skills
  • Building effective teams
  • Strategic agility
  • Business acumen

Professional Bio

I am an Administration Support with a B. A in Mass Communication, A Post Graduate Certificate in Vocational Education and Training, and a Diploma in Insurance. I am a motivated and result oriented Professional with over eight years' experience in Insurance and Risk management industry. I have gained expertise in customer service, Project management, Relationship management and sales reporting. I am a determined hands on character who is adept to query resolution and creating value added ideas that enhance productivity and attainment of company goals.

Summary Of Competencies

  • Customer focus
  • Drive for results
  • Conflict resolution
  • Interpersonal skills
  • Marketing
  • Communication skills
  • Team player
  • Time management
  • Reporting
  • Innovative
  • Analytical skills
  • Technical and functional skills
  • Technological savvy
  • Risk management
  • Managerial courage
  • Technical learning
  • Planning and organizing skills
  • Problem solving
  • Ethics and values
  • Integrity and trust
  • Confidentiality
  • Supervisory skills
  • Presentation skills
  • Building effective teams
  • Strategic agility
  • Business acumen

References

  • Kesentse Ketumile, Editor, Kutlwano Magazine Information & services, Francistown, 71972990/2413403
  • Freedom Tabona, Senior lecturer, Teacher Training FCTVE, 2412607/74086198
  • Adelene Tan, Public Relations Manager, PDQ Communications, Malaysia, +60166457780, Adelene@pdq.com.my
  • Lesego Samuel, Sales Executive, Individual Life Botswana Life Insurance, Francistown, 2416764/72780094
  • Lebogang Mothobi, Contact Centre Manager, Botswana Life insurance, Gaborone, 71526940/3623700

Professional Development

  • International English Language Test (IELTS 7.0), Cambridge University
  • ISO 45001. Occupational Health & Safety Management System, Udemy
  • Introduction to Anti Money Laundering Training, Sanlam
  • Introduction to Entrepreneurship Training, LEA

Timeline

Administration Support

Botswana Life Insurance

Acting Team Leader

Botswana Life Insurance

Call Centre Agent

Botswana Life Insurance

Freelance Reporter

Department of Information & Services

BA - Mass Communication

Curtin University

Post Graduate Certificate - Vocational Education & Training

Francistown College of Vocational & Technical Education

Diploma - Insurance

Baisago University

COP - Long Term Insurance

Insurance Institute Of Zimbabwe

COP - Practice of Long Term Insurance

COP - Business Communication

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Moitshepi Ramarula