Molopi Amogelang Mbereki
Key Account Manager| Customer Relationship Manager| Executive Sales Consultant |Microsoft Educator|IT SupportTechnician|Systems Analyst||
GABORONE
Summary
Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Key Accounts Manager-Interactive
Parrot Products Botswana
3 2022 - Current
- Organized client events to foster networking opportunities among key stakeholders while promoting brand awareness
- Identify and develop new business opportunities through research and outreach
- Build and maintain strong relationships with new and existing customers
- Meet or exceed sales targets and goals.
- Identified new business opportunities by analyzing industry trends and competitor activities
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts
IT Technical Support
Gigahertz Computers
09.2018 - 02.2019
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction
- Streamlined IT processes for increased efficiency and reduced downtime
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate
Systems Analyst
Office of the District Commissioner
04.2016 - 04.2018
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained
- Diagnosed, troubleshot and resolved network and system problems
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
Information Technology Intern
Doctor’s Aid Medical Aid
04.2015 - 04.2016
- Data Capturing
- Reviewed system and network performance to make proactive adjustments based on established IT policies
- Developed custom applications tailored to client requirements, resulting in increased customer satisfaction
- Conducted research on emerging technologies to identify opportunities for innovation and improvement within the organization
External Sales Consultant
First National Bank of Botswana
07.2013 - 03.2014
- Attending to customer queries and assisting them with decisions for loans that best suit their needs
- Frequent travel to develop new and enhance existing customer relationships by providing value adding services to customers on site.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Enquiries Clerk- card division
First National Bank Of Botswana
03.2013 - 06.2013
- Maintained filing system and organized customer documents for easy retrieval of information
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
- Improved customer satisfaction by promptly answering inquiries and providing accurate information
- Increased efficiency by streamlining filing systems and organizing important documents
Education
Bachelor of Science - Information Technology
Botho University
Francistown 01.2008 - 04.2012
Diploma in Information Technology (Business Skills) - Business
Botho University
Francistown 07.2008 - 07.2011
DniitHonors-Network Engineering - Computer Networking
Botho University
Francistown 07.2008 - 07.2011
Skills
Technical
Certification
Microsoft Educator Trainer Academy
Accomplishments
- Certificate of Appreciation for valuable contribution and dedication on the Botswana 50th Anniversary of Independence Celebrations; 09/30/16
- Certificate of Appreciation for valuable Contribution and Dedication towards taking services to the people in 2017
- Certificate of Competence following completion of practicals on skill’s development for the safe operation of a diesel powered dump truck in an underground mine; 2014
Personal Information
Date of Birth: 02/15/89
References
- Ms. C Matseka, District Commissioner, 2412241/71925440, cmatseka@gov.bw
- Ms J. Thobane, Principal Admin Officer, 2412241/71742093, jthobane@gov.bw
- Ms J U. L. Kalizangoma, Managing Director, 3191966/71411548, gihaherts@botsnet.bw
Languages
English
Native language
Timeline
IT Technical Support
Gigahertz Computers
09.2018 - 02.2019
Systems Analyst
Office of the District Commissioner
04.2016 - 04.2018
Information Technology Intern
Doctor’s Aid Medical Aid
04.2015 - 04.2016
External Sales Consultant
First National Bank of Botswana
07.2013 - 03.2014
Enquiries Clerk- card division
First National Bank Of Botswana
03.2013 - 06.2013
Diploma in Information Technology (Business Skills) - Business
Botho University
07.2008 - 07.2011
DniitHonors-Network Engineering - Computer Networking
Botho University
07.2008 - 07.2011
Bachelor of Science - Information Technology
Botho University
01.2008 - 04.2012
Key Accounts Manager-Interactive
Parrot Products Botswana
3 2022 - Current
Microsoft Educator Trainer Academy
Microsoft 365 Teacher Academy
One Note Teacher Academy
Master Microsoft Teams for any learning environment
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