MONICA BAFOREGI
AIR TICKETING AGENT
Gaborone
Profil professionnel
Highly organized and customer service-oriented ticket agent with extensive experience in customer relations, ticket sales and customer support. Possess excellent communication and problem solving skills to ensure customer satisfaction and retention.
Vue d'ensemble
1
1
Certification
3
3
years of post-secondary education
7
7
years of professional experience
Expérience
Senior travel Consultant
Safiri Travel Services Pty Ltd
Gaborone
02.2019 - Actuel
- Selling international /domestic flights, accommodation and tours.
- Expert use of Amadeus GDS for booking, issuing tickets and processing refunds.
- Providing high-touch service including managing client relationships, complex itineraries and offering expert destination advice.
- Assisting in training junior consultants and managing team performance.
Airline Ticketing Agent Supervisor
Kenya Airways PSA-Travel Wing Pty Ltd
Gaborone, Botswana
11.2016 - 11.2018
- Gestion des requêtes clients, dispense d'informations et conseils par téléphone, e-mail et au comptoir.
- Résolution rapide des problèmes liés aux réservations, paiements ou remboursements en cas d'annulation d'un événement.
- Gestion du service après-vente en cas d'échange, retard, prolongation ou annulation.
- Suivi des transactions financières liées aux ventes de billets, y compris la gestion quotidienne de la caisse.
Airline Ticketing Agent
Kenya Airways Ltd
Gaborone
02.2012 - 11.2016
- Assisting passengers with reservations, ticket purchases, exchanges and refunds.
- Issuing boarding passes, verifying passports/visas, and checking-in luggage.
- Handling complex travel issues such as rerouting passengers during flight disruptions.
- Providing updates on schedules, delays and cancellations.
Formation
Associate Degree - Tourism and Hospitality
LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY
Gaborone, Botswana 02.2007 - 03.2010
Compétences
- Strong customer service
- Attention to detail
- Problem solving
- Communication
- Amadeus GDS proficiency 13years
- Strong knowledge of BSP regulations
- Sales, math skills and proper cash handling
- Ability to remain patients and calm in fast-paced environment
- Adaptability and flexibility
Informations complémentaires
- Exploring new destinations
- Event planning
- Studying world cultures
- Learning languages
Langues
Anglais
Courant
Certificats
Altea Reservations training
Basic Fares and Ticketing
Safety Induction
Chronologie
Senior travel Consultant
Safiri Travel Services Pty Ltd
02.2019 - Actuel
Airline Ticketing Agent Supervisor
Kenya Airways PSA-Travel Wing Pty Ltd
11.2016 - 11.2018
Airline Ticketing Agent
Kenya Airways Ltd
02.2012 - 11.2016
Associate Degree - Tourism and Hospitality
LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY
02.2007 - 03.2010