MOOKETSI GIANE PHALALO
Nata
Summary
Dynamic Relief Camp Manager with a proven track record at Setari and Kala Camps, enhancing guest relations and team performance through exceptional communication and empathy. Skilled in Microsoft Office and adept at fostering a culture of sustainability and productivity. Spearheaded innovative operational improvements, driving customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Relief Camp Manager
Setari and Kala Camps
Okavango
09.2022 - Current
- Guest Relations-Maintaining the highest standards of service and sustainability
- Identifying procedure or process changes required to improve performance and productivity
- Establishing positive and effective communication among unit staff and organization
- Generating operational reports for Directors/shareholders on monthly schedule
- Built loyal account base and long-term business relationships with other
- Leading and developing a dedicated team of hospitality professionals such as training and implementing proper protocols and customer service standards
- Supervising daily business operations
Freelance Guide
Leon Safaris
Kasane
10.2019 - 09.2022
- Planning itineraries in accordance with weather forecasts and the length of each tour
- Gathering and maintaining the requisite equipment for each tour
- Conducting Boat cruises, game drives and local transfers
- Informing customers about the itinerary for each tour
- Providing authentic safari experiences
Concession Administration Coordinator and Camp Manager
Great Plains
Maun
04.2017 - 10.2019
- Serving as the departmental liaison with Human Resources for preparing disciplinary actions and processing staff Leave, compiles payroll information and coordinating with Human Resources and providing work direction related personnel actions for the camp managers
- Planning, coordinating and preparing agendas, memos and minutes for committees and special projects, maintaining the concession calendar and coordinating and schedules meetings
- Ordering office supplies, weekly staff rations, bulk orders and workshop, monitors and tracks small purchases; coordinates all incoming and outgoing mail
- Coordinating the administrative operations and workflow for the concession
- Making travel arrangements and preparing travel reports for the department
- Budget preparation and monitoring and preparation of controlling reports
Night Auditor
Cresta Riley’s Hotel
Maun
03.2008 - 05.2013
- Responsible for reconciling hotel paper work, posting bills to guest accounts, closing the day, greeting guest in a pleasant, courteous and enthusiastic manner while registering their information using computer system
- Taking reservation using telephone and computer system
- Administration work and Secretary duties
- Making security patrols at night
- Switch board operation
Education
Certificate in Professional Safari Guiding Level 2 -
Career Dreams
Kasane, Botswana07.2018
Bachelor of Arts (Hons) - International Hospitality Management
University of Derby
Gaborone, Botswana10.2016
Certificate in Hospitality Operations -
Maun technical college
Maun, Botswana10.2008
Skills
- Microsoft PowerPoint Expertise
- Microsoft Office Excel
- Microsoft Office Word
- QuickBooks
- Medallion
- GRN
- Housekeeping Management
- Guest Services Coordination
- Administrative Oversight
- Performance Management
- Basic Human Resources
- Corporate Hospitality
- Sales and Marketing
- Camp Operations
- Guest Relations
- Empathy and Emotional Intelligence
- Exceptional Communication skills
- Customer Service Orientation
- Stress and Time Management
- Good Interpersonal Relations
- Strategy and Innovation
- Problem Solving skills
- Detail-Oriented Approach
- Collaborative Team Member
Competencies and core skills
Managing Housekeeping and Maintenance, Front of house Management, Administration Management, Performance Management, Basic Human Resources, Corporate Hospitality, Sales and Marketing, Camp Operations, Guest Relations, Empathy and Emotional Intelligence, Exceptional Communication skills, Customer Service Orientation, Stress and Time Management, Good Interpersonal Relations, Strategy and Innovation, Problem Solving skills, Attention to Detail, Team Player
Cellphone no
(+267) 73 324 442 / 72 567 183
Emergency no
(+267) 76 042 346
Personal Information
- Date of Birth: 04/15/84
- Gender: Male
- Nationality: Motswana
- Driving License: Class B, Guide licence and PrDP (Goods and Special)
Languages
- Setswana
- English
References
- Gaone Thipe, Human Resource Manager/Executive Assistant, Setari and Kala Camps, (+267) 71 379 597, gaone@setaricamp.com
- Fred Rannoba, General Manager, Maun Lodge, (+267) 686 3939
- Lorato Dikgole, Facility Online Manager, Cresta Rileys, (+267) 686 0204
Computer skills and software's
- Microsoft Office PowerPoint
- Microsoft Office Excel
- Microsoft Office Word
- QuickBooks
- Medallion
- GRN
Professional Development Programmes
- Basic First Aid Training, The Delta Training Academy, 07/01/23
- Basic Fire Fighting, The Delta Training Academy, 07/01/23
Timeline
Relief Camp Manager
Setari and Kala Camps
09.2022 - Current
Freelance Guide
Leon Safaris
10.2019 - 09.2022
Concession Administration Coordinator and Camp Manager
Great Plains
04.2017 - 10.2019
Night Auditor
Cresta Riley’s Hotel
03.2008 - 05.2013
Certificate in Professional Safari Guiding Level 2 -
Career Dreams
Bachelor of Arts (Hons) - International Hospitality Management
University of Derby
Certificate in Hospitality Operations -
Maun technical college