Mosadinyana Thipe
Bokaa
Summary
A highly motivated professional committed to continuous growth, both personally and professionally. I hold a Master of Business Administration (MBA), earned in 2023, and a BTech in Human Resources Management, obtained in 2006. With over 10 years of experience as a Human Resources Generalist, I have developed expertise in Personnel Administration, HR Information Systems, Time Management, Recruitment, and Salary Administration.
Overview
18
18
years of professional experience
Work History
Human Resources Business Partner – Contact Center
Debswana Corporate Center
01.2023 - Current
- Manages the HR Communication platform, publishing content on a bi-weekly basis
- Delivered capacity building and refresher training on HR systems and processes through coaching and hands-on training
- Improved first-call resolution rates for the Contact Center team
- Coordinated the HR Virtual Village of Learning for both internal and external business partners
Human Resources Officer – Payroll Administration
Debswana Employee Services Center
11.2014 - 12.2022
- Processed monthly payroll inputs
- Conducted User Acceptance Testing (UAT)
- Documented Functional Design Specifications
- Executed LSMWs for mass uploads of HR master data
- Verified successful time evaluation runs prior to payroll processing
- Ran payroll simulations
- Diagnosed and resolved payroll errors
Human Resources Officer – Organization Maintenance
Debswana Diamond Company
05.2014 - 11.2014
- Generated monthly and quarterly reports on organizational structure, vacancy status, and staff assignments
- Created positions and ensured proper alignment of reporting lines within the SAP system
- Developed new organizational structures in the SAP system
- Conducted User Acceptance Testing (UAT) for amendments and system improvements
Human Resources Officer
Debswana Diamond Company
11.2011 - 05.2014
- Managed Recruitment and Selection processes, including advertising, shortlisting, interviewing, candidate engagement, and placement
- Handled employee terminations, including resignations, retirements, transfers, and dismissals
- Updated and maintained personal data in the SAP system, including promotions, transfers, engagements, and terminations
- Produced monthly and quarterly exception reports to ensure data accuracy and integrity
- Interpreted salary administration policies and ensured adherence to company guidelines
- Managed the application of residence and work permits for expatriate employees
- Provided general customer service support
Support Center Consultant – HR
Debswana Shared Services
12.2009 - 10.2011
- Offered support to end users and HR officers in executing SAP transactions
- Generated management reports for analysis and decision-making purposes
- Ensured timely resolution of assigned requests by HR officers with a focus on first-call resolution
- Addressed Time Management and Payroll-related queries
- Provided guidance to employees and offered policy interpretation
Human Resources Learner Official
Debswana Diamond Company
05.2008 - 11.2009
- Attached in the following sections
- Talent
- Developing PMS templates in the SAP system
- Training employees on how to update and manage their profiles in the SAP system
- Personnel Administration
- Onboarding employees into the system
- Entering and maintaining employee master data in the SAP system
- Contact Center
- Provided support to end users and HR officers in executing SAP transactions
- Ensured timely resolution of assigned calls by HR officers
- Offered guidance to employees and interpreted company policies
Human Resources Assistant
Debswana Diamond Company
04.2007 - 02.2008
- Managing the filing of employee documents
- Entering and updating master data in the SAP system
- Coordinating interview preparations, including arranging logistics for candidates
- Preparing employment contracts for new hires
Human Resources Assistant
Botswana Savings Bank
01.2007 - 03.2007
- Oversaw the filing and organization of employee documents
- Coordinated all aspects of interview preparations, including candidate logistics
- Managed travel logistics for employees
Education
Master of Business Administration -
University of South Wales
01.2022
BTech - HRM
Vaal University of Technology
01.2006
Skills
- Team collaboration
- Interpersonal communication
- Customer service
- Process development and mapping
- Report generation and analysis
Accomplishments
- Facilitated the implementing the expression of interest in voluntary retrenchment submissions by preparing reports and presenting data to key stakeholders, aiding in decision-making.
- Conducted User Acceptance Testing (UAT) for Payroll and Organizational Management processes.
- Developed Standard Operating Procedures (SOPs) for Organizational Management and Long Service Awards.
- Conducted the Organizational Maintenance Clean-Up Project, earning a green audit result for exceptional performance.
- Served as the Payroll Subject Matter Expert during the migration from SAP on-premise to cloud-based Employee Central.
- HR Communication platform publishing bi-weekly.
- Capacitating new employees on the HR Systems and Processes by coaching and training.
- 1st call resolution and roles done for the CC Team.
Coursestraining
- Achievers 23 programme
- Supervisory Development Programme
- 7 Active Management Behaviours (7 AMB's)
- Microsoft Power BI
- Microsoft Excel
- Customer Service Training
- Investment in excellence (IIE)
- Grow to Greatness
Timeline
Human Resources Business Partner – Contact Center
Debswana Corporate Center
01.2023 - Current
Human Resources Officer – Payroll Administration
Debswana Employee Services Center
11.2014 - 12.2022
Human Resources Officer – Organization Maintenance
Debswana Diamond Company
05.2014 - 11.2014
Human Resources Officer
Debswana Diamond Company
11.2011 - 05.2014
Support Center Consultant – HR
Debswana Shared Services
12.2009 - 10.2011
Human Resources Learner Official
Debswana Diamond Company
05.2008 - 11.2009
Human Resources Assistant
Debswana Diamond Company
04.2007 - 02.2008
Human Resources Assistant
Botswana Savings Bank
01.2007 - 03.2007
BTech - HRM
Vaal University of Technology
Master of Business Administration -
University of South Wales
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