Moses MOLOI
Retail Manager
Serowe
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Knowledgeable Retail Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
18
18
years of professional experience
Work History
Store Manager
PG Glass
Gaborone, Botswana
04.2019 - 03.2020
- Coordinated daily store operations, ensuring compliance with company policies and procedures.
- Managed over 15 customer per day car fittings
- Implemented training programs for staff to enhance customer service and operational efficiency.
- Optimized inventory management processes to reduce discrepancies and improve stock accuracy.
- Analyzed sales data to identify trends and inform strategic decision-making for product placement.
Roaming Sales Ambassador
Smollan/ The Creative Counsel
Francistown, Botswana
11.2014 - 03.2019
- Assisted in inventory management, ensuring products were well-stocked and displayed attractively.
- Drove customer engagement through product demonstrations and brand storytelling.
- Cultivated relationships with clients, enhancing loyalty and repeat business.
- Executed promotional campaigns, ensuring alignment with brand messaging and goals.
- Trained new team members on product knowledge and sales techniques.
Regional Business Manager
Retail Solutions/Corner Bakery
Francistown, Botswana
02.2012 - 10.2014
- Led regional business development initiatives, enhancing market penetration and client engagement strategies.
- Provided sales support to new franchisees increasing forecourt sales by over 15%
- Successfully managed the opening and running of 6 new Corner Bakery stores in my region
- Fostered relationships with stakeholders, identifying collaboration opportunities to drive revenue growth.
- Offered training to both bakery and convenience stores on customer service and sales generation
Store Manager
Edcon Group
Serowe, Central District
02.2007 - 02.2012
- Ensured recruitment of at least 15 new customers weekly
- Oversaw daily operations, ensuring high standards of customer service and store presentation.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory.
- Trained and mentored staff on product knowledge, sales techniques, and operational procedures.
- Implemented promotional strategies that increased foot traffic and boosted sales performance.
Depot Manager
Compass Management Consulting
04.2006 - 02.2007
- Oversaw daily operations, ensuring efficient management of depot processes and resources.
- Led cross-functional teams to enhance service delivery and operational effectiveness.
- Developed and implemented training programs for staff, improving productivity and compliance.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Store Manager
Sefalana Cash and Carry
Tutume, Botswana
04.2002 - 11.2005
- Analyzed sales data to identify trends, informing strategic decisions for product assortments.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a collaborative team environment, encouraging open communication and shared goals for success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Certificate in Customer Service Management - Customer Service
University of South Africa
South Africa 04.2001 -
Diploma in Business Management - Business Management
Botswana Open University
Gaborone 04.2001 -
Post Graduate Diploma In Education - Post Graduate Diploma In Education
University Of Botswana
Gaborone, Botswana 04.2001 -
Bachelor of Arts - Humanities
University Of Botswana
Gaborone, Botswana 04.2001 -
Skills
Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
PG Glass
04.2019 - 03.2020
Roaming Sales Ambassador
Smollan/ The Creative Counsel
11.2014 - 03.2019
Regional Business Manager
Retail Solutions/Corner Bakery
02.2012 - 10.2014
Store Manager
Edcon Group
02.2007 - 02.2012
Depot Manager
Compass Management Consulting
04.2006 - 02.2007
Store Manager
Sefalana Cash and Carry
04.2002 - 11.2005
Certificate in Customer Service Management - Customer Service
University of South Africa
04.2001 -
Diploma in Business Management - Business Management
Botswana Open University
04.2001 -
Post Graduate Diploma In Education - Post Graduate Diploma In Education
University Of Botswana
04.2001 -
Bachelor of Arts - Humanities
University Of Botswana
04.2001 -