Mphoyamodimo Ntetang
GABORONE,LEDUMANG
Summary
Proven achiever in call center operations, adept at managing high call volumes with MRI BOTSWANA, significantly boosting customer satisfaction. Skilled in payment processing and team development, As an individual I excel in communication and multitasking, consistently surpassing performance targets. Fundamental approach combines empathy with efficiency, resolving complaints and enhancing service quality. Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Agent
BTC CALL CENTER MEGALENG
02.2024 - 03.2025
- Enhanced call center efficiency by effectively managing high call volumes, managed approximately 80 incoming calls, emails and per day from customers and multitasking in fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Call Center Agent
MRI BOTSWANA
11.2023 - 01.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Balanced competing priorities under pressure without compromising the quality of service provided.
Education
HONS ENTERPRENEURSHIP AND BUSINESS LEADERSHIP -
BOTSWANA ACCOUNTANCY COLLEGE
GABORONE02.2022
Skills
- Call Center Operations
- Customer communications
- Payment Processing
- Team Development
- Data Entry
- Interpersonal Skills
- Customer Education
- Verbal and written communication
- Customer Service
- Inbound phone calls
- [ENGLISH & SETSWANA] Fluency
- [Product or Service] expertise
Certification
BGCSE CERTIFICATE
JCE CERTIFICATE
READING
Business Magazine
Novels
Languages
Setswana
Native language
English
Upper intermediate
B2
Timeline
Call Center Agent
BTC CALL CENTER MEGALENG
02.2024 - 03.2025
Call Center Agent
MRI BOTSWANA
11.2023 - 01.2024
HONS ENTERPRENEURSHIP AND BUSINESS LEADERSHIP -
BOTSWANA ACCOUNTANCY COLLEGE
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