Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

NALEDI SELEBOGO

Gaborone

Summary

A self-driven, dedicated and results oriented professional who is resourceful and reliable with experience in effective performance of designated duties in accordance with organizational policies and structures, seeking a rewarding position as to impart skills, education, and experience to positively contribute to the mandate of an organization's required and regulated by standards by standards of the workplace. SUMMARY OF SOFT & TECHNICAL SKILLS Effective Communication, Social, Networking and Interpersonal Skills Effective oral and written communication skills A competent and highly motivated person who can easily adapt to a new environment Ability to take initiatives and solve problems Passionate about fostering and developing relationships with colleagues, customers/clients. Driving capability, Computer and Technology Based Class B driver’s license Skilled in the use of Microsoft Office package, Altea Departure control system –CM, Amadeus reservation system and open to learning other business operational systems Quality Service Delivery Always makes sure to deliver and give the best level of service Team player: approachable, receptive to ideas/feedback from others Learner: Inquisitive, great desire to learn and want to continuously improve Focus: Able to prioritize, then act. Can take a direction, follow through and make the corrections necessary to stay on track Excellent administrative skills Exceptional multitasking and problem-solving skills Customer centric Meet or surpass work objectives Quickly absorb and preserve new information and procedures Ability to work under minimum or no supervision Ability to think analytically and strategically Dedicated to effective prioritization and management of time by allocation of tasks Strong ethical standards and high levels of integrity. Building and Maintaining Relationships Maintains good professional relations within the office environment The ability to think objectively and demonstrate sound judgement. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.

Overview

22
22
years of professional experience

Work History

Care Assitant

Honeywell health care Ltd
09.2021 - 02.2022
  • Recognized and reported abnormalities or changes in patients' health status to case manager
  • Documented residents' mental status, sleep, and eating patterns in medical record books
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Helped in bathing patients.

Customer Service Agent

Air Namibia
03.2017 - 03.2021
  • In charge of all ground operations
  • Coordination of all airport operations and activities for Botswana Station
  • In charge of all ground operations
  • Sales and Ticketing
  • In charge airport safety, passenger handling, airport related matters and public relations
  • Baggage handling
  • Customer relations issues.

Kenya Airways
10.2010 - 11.2016
  • In charge of all ground operations
  • Coordination of all airport operations and activities for Botswana Station
  • SLA monitoring for GHA, G4S, and PUMA Energy
  • Fulfil all airport Key Performance Indicators
  • Responsible for all KQ aspects including seeing that the GHA handle us as per KQ standards
  • In charge airport safety, passenger handling, airport related matters and public relations
  • To ensure and implement standards in accordance with Company Standards as laid out in the manuals of procedure, and Occupational Health and Safety standards
  • Handling baggage claims, baggage complaints, cargo complaints and claims
  • Accurate management of petty cash
  • A member of the airport committee
  • Meetings with stake holders on courtesy calls, puma energy and G4S
  • Training of GHA Staff on company policies and work procedures
  • Responsible for GHA Staff and manage them effectively
  • Manage station budgets within the set-out targets
  • Meetings with clients
  • Responsible for the annual Quality Assurance Audit for the station
  • Responsible for the flights permits and repetitive flight plans.

Passenger Services Agent

Air Botswana, Francistown
04.2005 - 09.2010
  • Compiling airport tax returns
  • Preparing sales returns both for cargo and passenger tickets
  • Reservations and ticketing
  • Cargo handling both for domestic and international
  • Attending to customer complaint
  • Doing duty roster
  • Tracing lost luggage
  • Doing stock returns and ordering ticket stock
  • Acting as a supervisor in their absence
  • Training of agents on reservations and check-in systems
  • Responsible for organizing company events
  • Marketing and Accounts receivable
  • Prepare load sheet for aircraft, ATR42, BAe146.

Sales Agent

Air Botswana, Maun
04.2003 - 03.2005
  • Reservations and ticketing
  • Handling cargo both for domestic and international
  • Tracing lost luggage
  • Check –in of passengers for flights
  • Duty roster for sales office
  • Doing cargo and passenger sales returns
  • Customer care
  • Reconciliations of daily sales figures.

Passenger and Sales Agent

Air Botswana, Kasane
04.2001 - 03.2003
  • Reservations and ticketing
  • Handling cargo both for domestic and international
  • Tracing lost luggage
  • Check –in of passengers for flights
  • Duty roster for sales office
  • Doing cargo and passenger sales return
  • Training of agents on reservations and check-in systems
  • Responsible for organizing company events
  • Marketing and Accounts receivable
  • Attending to complaints
  • Compiling airport taxes.

Accounts Clerk

Air Botswana
12.1999 - 03.2001
  • Data capturing
  • Batching and administrative filing
  • Coding
  • Reconciling sales ledger
  • Compiling of sales figures.

Education

Certificate in Customer Service Management -

University of South Africa, Candid College
2008

Certificate in Computerized Accounts - undefined

Gaborone Senior Secondary School
2000

Botswana General Certificate -

1998

Skills

  • Postoperative Care
  • Second-Level Support
  • Call Reception
  • Furniture Arrangements
  • Daily Client Contact

Affiliations

Altea Departure control system –CM Station Manager Emergency Response Training Ramp Operations Awareness Aviation Security Awareness Airside Induction IATA Dangerous Goods Cat 109 Altea reservations Airside safety Customer Care Amadeus reservation system Human Factors Passenger Handling

Timeline

Care Assitant

Honeywell health care Ltd
09.2021 - 02.2022

Customer Service Agent

Air Namibia
03.2017 - 03.2021

Kenya Airways
10.2010 - 11.2016

Passenger Services Agent

Air Botswana, Francistown
04.2005 - 09.2010

Sales Agent

Air Botswana, Maun
04.2003 - 03.2005

Passenger and Sales Agent

Air Botswana, Kasane
04.2001 - 03.2003

Accounts Clerk

Air Botswana
12.1999 - 03.2001

Certificate in Customer Service Management -

University of South Africa, Candid College

Certificate in Computerized Accounts - undefined

Gaborone Senior Secondary School

Botswana General Certificate -

NALEDI SELEBOGO