Nametsegang Tshitso
Basingstoke
Summary
Versatile and diligent healthcare assistant with 1 year experience and expertise in reception and office administration. Takes pride in maintaining patient confidentiality and treating every individual with dignity and empathy. Responsible and strong desire to work with elderly in the field of healthcare as caregiver and helping people live full and dignified life
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Mercy Home Care Services
10.2023 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
- Assisted nurses in administering medications, monitoring vital signs, and documenting patient progress for better treatment outcomes.
- Provided emotional support to patients and families, fostering a positive environment conducive to healing and recovery.
- Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
- Collaborated with interdisciplinary teams of healthcare professionals to develop individualized care plans for optimal patient outcomes.
- Contributed to efficient hospital operations by promptly responding to call lights and addressing patient concerns as needed.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning, reducing the risk of injury or complications.
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
Healthcare Services
Doctor on Cal (Pty)
07.2021 - 11.2022
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Conrmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints
- Maintained condentiality of information regarding clients and company
- Responded to inquiries from callers seeking information.
Records Ocer Intern
Princess Marina Hospital
05.2016 - 02.2017
- Identied issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Improved operations through consistent hard work and dedication.
Education
Bachelors in Healthcare Service Management -
Boitekanelo College
Certificate in Medical Records and Transcription -
Boitekanelo College
No Degree - Healthcare Certificate
Social Care TV
Basingstoke 01.2024
Skills
- Time management
- Computer Literacy
- Communication Skills
- Problem solving skill
- Compassionate
- Patience
- Compassionate Care
- Personal grooming care
- Tracheostomy Care
Certification
- Dignity in Care, 10/01/22
- Neurological Condition, 11/01/22
Volunteer Experience
Red Cross Botswana, 04/01/18, 08/01/19, Coordinator, Gaborone, Training other members of emergency response teams., Providing temporary supplies of clothing and food., Handling clerical work., Scheduling blood donations, Information Dissemination
References
- Wedu Mbayi, Supervisor, wedumbayi@gmail.com, +26774051930
- Hosia Joseph Josiah, Principal Medical Records Officer, hjjosiah@gov.bw, +26774607678
Timeline
Healthcare Assistant
Mercy Home Care Services
10.2023 - Current
Healthcare Services
Doctor on Cal (Pty)
07.2021 - 11.2022
Records Ocer Intern
Princess Marina Hospital
05.2016 - 02.2017
Bachelors in Healthcare Service Management -
Boitekanelo College
Certificate in Medical Records and Transcription -
Boitekanelo College
No Degree - Healthcare Certificate
Social Care TV
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