NAOME SELEBATSO LETLAPE
MOLEPOLOLE
Summary
Dedicated and customer-oriented professional with experience in hospitality, administration, and business consultancy. Proven ability in business advisory services, information capturing using Customer Relation Management systems, and support in business planning.Known for being proactive, reliable, and committed to professional growth within dynamic organizations, I am a dynamic and results-driven professional with a proven ability to enhance client performance through effective communication and data management, achieving significant improvements in business planning and record-keeping. Passionate about fostering teamwork and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Intern
Local Enterprise Authority (LEA)
Kasane
01.2024 - Current
- Assist in the development and review of business plans.
- Provide business advisory support to SMMEs in the Chobe District.
- Capture and maintain client information using the CRM system.
- Train, coach, and mentor clients on the Financial Viability tool to enhance their business financial upkeep in terms of record-keeping.
- Collect, collate, and analyze client financial data, and give feedback on the business performance for proper business decision-making.
- Assist clients with the development of marketing plans.
- Conduct monitoring, coaching, and mentorship for SMMEs.
Team Leader
Motem Coffee Shop
06.2021 - 10.2022
- Oversaw daily operations, team performance, and customer service
- Managed inventory, cash handling, and sales promotions
- Exceeded monthly sales targets by 20-30%
Barista
Wimpy
10.2019 - 05.2021
- Prepared beverages and food, maintained cleanliness, and ensured consistent product quality
- Followed safety and operational procedures during shifts
Team Member
KFC
12.2018 - 08.2019
- Delivered high-quality customer service in a fast-paced environment
- Operated POS and drive-through efficiently
- Complied with food safety and sanitation policies
Attachment
Dusk Travel
04.2018 - 06.2018
- Designed and sold travel packages
- Handled administrative and front office duties
- Responded to client inquiries and bookings
Education
Senior Secondary - Botswana General Certificate Secondary Examination
Moeding College
Otse01.2010
Junior Certificate - Junior examination Certificate
Motswakhumo Community Junior Secondary School
Lentsweletau01.2008
Primary - Primary School Leaving Examination
Mahetlwe Primary School
Mahetlwe01.2005
BBA - Travel & Tourism Management
Gaborone Institution of Professional Studies
GaboroneSkills
- Business Advisory and consultancy
- Business planning
- Financial analysis
- Data analysis
- Effective communication
- Time management
- Multitasking and organization
- Social media posting
- Presentation development
- Teamwork and collaboration
- Interpersonal and social skills
- Team collaboration
- Record keeping
- Data management
- CRM-based data capturing and management
- Microsoft Office Suite
- Internet
- Confidential and highly organized
References
- Tsholofelo Moitobo, Director, Dusk Travel (Pty) Ltd, +267 75420729
- Dr. Oluranti Olukemi Sangodoyin, Academic Manager, Gaborone Institute of Professional Studies, +267 3914933, +267 75990945
Hobbies and Interests
- Business development
- Reading and learning
- Health and fitness
- Travel and tourism
Key Qualifications
- Degree in Travel & Tourism Management, Gaborone Institution of Professional Studies
- Certificate of Completion in Sales & Marketing Training
- Certificate of Completion in Records Keeping
Biography
- ID Number: 497223119
- Gender: Female
- Nationality: Motswana
Languages
Setswana
First Language
English
Upper Intermediate (B2)
B2
Timeline
Intern
Local Enterprise Authority (LEA)
01.2024 - Current
Team Leader
Motem Coffee Shop
06.2021 - 10.2022
Barista
Wimpy
10.2019 - 05.2021
Team Member
KFC
12.2018 - 08.2019
Attachment
Dusk Travel
04.2018 - 06.2018
Senior Secondary - Botswana General Certificate Secondary Examination
Moeding College
Junior Certificate - Junior examination Certificate
Motswakhumo Community Junior Secondary School
Primary - Primary School Leaving Examination
Mahetlwe Primary School
BBA - Travel & Tourism Management
Gaborone Institution of Professional Studies
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