Natalie Wachowski
Freiburg Im Breisgau
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Luisenhöhe Gesundheitsresort Schwarzwald
2023.10 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Student Worker
Landhotel Krone
2020.10 - 2023.09
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Operated cash register to manage payments and provide receipts for proof of transaction.
Salesperson
Zur Heide Feine Kost
2020.04 - 2020.09
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Logged reports, expenses, receipts, and sales in company database.
Allrounder
Burke And Will's Roadhouse
2019.04 - 2019.10
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Salesperson in a Bakery
Lüneburger German Bakery
2018.12 - 2019.02
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Freelance Sales Employee
STM International For Returned And Services League
2018.11 - 2018.12
- Exceeded sales targets through effective upselling and cross-selling techniques.
- Developed comprehensive product knowledge, enabling quick and accurate responses to customer inquiries.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Salesperson at a Bakery
Bakery PASS GmbH
2016.11 - 2018.09
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Bachelor of Arts - International Business Management in Hospitality
Internationale Stuien- Und Berufsakademie (ISBA)
Freiburg Im Breisgau10.2023
Skills
- Service-Oriented Mindset
- Time Management
- Organization Skills
- Customer and Client Relations
- Attention to Detail
- Interpersonal Skills
Affiliations
- Rock Climbing
- Baking / Cooking
- Reading
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
References
References available upon request.
Timeline
Receptionist
Luisenhöhe Gesundheitsresort Schwarzwald
2023.10 - Current
Student Worker
Landhotel Krone
2020.10 - 2023.09
Salesperson
Zur Heide Feine Kost
2020.04 - 2020.09
Allrounder
Burke And Will's Roadhouse
2019.04 - 2019.10
Salesperson in a Bakery
Lüneburger German Bakery
2018.12 - 2019.02
Freelance Sales Employee
STM International For Returned And Services League
2018.11 - 2018.12
Salesperson at a Bakery
Bakery PASS GmbH
2016.11 - 2018.09
Bachelor of Arts - International Business Management in Hospitality
Internationale Stuien- Und Berufsakademie (ISBA)