Summary
Overview
Work History
Education
Skills
Professional Development Courses
Languages
Timeline
Generic

NATALIE SHATHISO MUDONGO

GABORONE,GA

Summary

Insightful professional in the realm of business intelligence and Data analysis, known for unparalleled productivity and efficiency in task completion. Excel in critical thinking, problem-solving, and effective communication, ensuring clarity and actionable insights in complex scenarios.

Overview

13
13
years of professional experience

Work History

DATA ANALYST & CONSULTANT

Inovet Botswana
04.2017 - Current
  • Installed Pilot software in various restaurants as their point of sale
  • Trained restaurant staff on how to use pilot software
  • Provided remote support to clients through Anydesk and Team viewer
  • Provided positive customer experience to more than 30 clients per month and enhanced brand reputation through attentive and helpful service
  • Used Sage Accounting software solution to quickly and easily create and track invoices, create inventory and do quotations
  • Gained skills in Microsoft SQL.

SOCIAL MEDIA MANAGER

Bull And Bush Express Restaurant
11.2022 - 01.2024
  • Run the Bull & Bush Express Facebook and Instagram pages
  • Content creation
  • Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Designed and implemented social media strategies to align with business goals.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.

FRONT OF HOUSE MANAGER

Bull and Bush Express Restaurant
12.2019 - 03.2020
  • Developed and implemented marketing initiatives to increase sales and revenue by approximately 20% every month
  • Received and resolved customer complaints to maintain customer satisfaction
  • Conducted stock counts of storeroom inventory
  • Conducted weekly and monthly income statements.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

WAITRESS

Boulevard Sports Bar and Restaurant
05.2015 - 03.2017
  • Processed cash, credit card and voucher payments using Pilot POS terminals
  • Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude
  • Delivered quality food and beverage service to over 50 guests per shift
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

COURT CLERK

Molepolole Magistrate court
05.2012 - 12.2012
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
  • Tracked exhibits admitted during court hearings and updated documentation
  • Maintained and built positive client relationships
  • Served Summonses
  • Worked under child maintenance and civil registry.
  • Reviewed court documents to process subpoenas, motions and pleadings.

Education

BGCSE -

Shashe River School
Tonota

DIPLOMA IN COURT ADMINISTRATION -

Baisago University College
Gaborone

Skills

  • Computer Proficiency
  • Professionalism and strong work ethic
  • Leadership Experience
  • Oral and written Communication Skills
  • Creative Thinking
  • Teamwork and Collaboration
  • Digital Marketing Skills
  • Project Budgeting
  • Progress Monitoring
  • Network Security
  • SIEM

Professional Development Courses

  • Agile Project Management [January,2024]
  • Cybercrime [January,2025]
  • Foundations Of Cybersecurity [February,2025]
  • NIST CSF [February,2025]
  • Risk Management [March,2025]
  • CISM [July, 2025]
  • Information Systems Auditing & Governance [August, 2025]

Languages

English
Proficient
C2

Timeline

SOCIAL MEDIA MANAGER

Bull And Bush Express Restaurant
11.2022 - 01.2024

FRONT OF HOUSE MANAGER

Bull and Bush Express Restaurant
12.2019 - 03.2020

DATA ANALYST & CONSULTANT

Inovet Botswana
04.2017 - Current

WAITRESS

Boulevard Sports Bar and Restaurant
05.2015 - 03.2017

COURT CLERK

Molepolole Magistrate court
05.2012 - 12.2012

BGCSE -

Shashe River School

DIPLOMA IN COURT ADMINISTRATION -

Baisago University College
NATALIE SHATHISO MUDONGO