NATALIE SHATHISO MUDONGO
GABORONE,GA
Summary
Insightful professional in the realm of business intelligence and Data analysis, known for unparalleled productivity and efficiency in task completion. Excel in critical thinking, problem-solving, and effective communication, ensuring clarity and actionable insights in complex scenarios.
Overview
13
13
years of professional experience
Work History
DATA ANALYST & CONSULTANT
Inovet Botswana
04.2017 - Current
- Installed Pilot software in various restaurants as their point of sale
- Trained restaurant staff on how to use pilot software
- Provided remote support to clients through Anydesk and Team viewer
- Provided positive customer experience to more than 30 clients per month and enhanced brand reputation through attentive and helpful service
- Used Sage Accounting software solution to quickly and easily create and track invoices, create inventory and do quotations
- Gained skills in Microsoft SQL.
SOCIAL MEDIA MANAGER
Bull And Bush Express Restaurant
11.2022 - 01.2024
- Run the Bull & Bush Express Facebook and Instagram pages
- Content creation
- Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Designed and implemented social media strategies to align with business goals.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
FRONT OF HOUSE MANAGER
Bull and Bush Express Restaurant
12.2019 - 03.2020
- Developed and implemented marketing initiatives to increase sales and revenue by approximately 20% every month
- Received and resolved customer complaints to maintain customer satisfaction
- Conducted stock counts of storeroom inventory
- Conducted weekly and monthly income statements.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
WAITRESS
Boulevard Sports Bar and Restaurant
05.2015 - 03.2017
- Processed cash, credit card and voucher payments using Pilot POS terminals
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Delivered quality food and beverage service to over 50 guests per shift
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
COURT CLERK
Molepolole Magistrate court
05.2012 - 12.2012
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems
- Tracked exhibits admitted during court hearings and updated documentation
- Maintained and built positive client relationships
- Served Summonses
- Worked under child maintenance and civil registry.
- Reviewed court documents to process subpoenas, motions and pleadings.
Education
BGCSE -
Shashe River School
TonotaDIPLOMA IN COURT ADMINISTRATION -
Baisago University College
Gaborone Skills
- Computer Proficiency
- Professionalism and strong work ethic
- Leadership Experience
- Oral and written Communication Skills
- Creative Thinking
- Teamwork and Collaboration
- Digital Marketing Skills
- Project Budgeting
- Progress Monitoring
- Network Security
- SIEM
Professional Development Courses
- Agile Project Management [January,2024]
- Cybercrime [January,2025]
- Foundations Of Cybersecurity [February,2025]
- NIST CSF [February,2025]
- Risk Management [March,2025]
- CISM [July, 2025]
- Information Systems Auditing & Governance [August, 2025]
Languages
English
Proficient
C2
Timeline
SOCIAL MEDIA MANAGER
Bull And Bush Express Restaurant
11.2022 - 01.2024
FRONT OF HOUSE MANAGER
Bull and Bush Express Restaurant
12.2019 - 03.2020
DATA ANALYST & CONSULTANT
Inovet Botswana
04.2017 - Current
WAITRESS
Boulevard Sports Bar and Restaurant
05.2015 - 03.2017
COURT CLERK
Molepolole Magistrate court
05.2012 - 12.2012
BGCSE -
Shashe River School
DIPLOMA IN COURT ADMINISTRATION -
Baisago University College