NOMSA BATSHO
Gaborone
Summary
Dynamic sales and marketing professional with a proven track record of driving revenue growth through the development and execution of strategic plans aligned with business objectives. Expertise in market research, campaign management, and building strong customer relationships enhances the ability to deliver results in competitive environments. Known for adaptability and effective communication, fostering collaboration within teams to achieve shared goals. Extensive experience in managing estate operations ensures properties are maintained to the highest standards while promptly addressing tenant concerns and cultivating positive relationships.
Overview
8
8
years of professional experience
Work History
Sales & Marketing Manager
Astra-Pack Holdings
07.2023 - Current
- Documentation and Bill management
- Social Media marketing.
- Setting up meetings with potential clients and sealing deals.
- Demonstrating and presenting products, researching and maintaining lead generation database.
- Designing and implementing marketing plans for company product
- Tender & quotes preparations
- Led development and execution of integrated marketing strategies to enhance brand visibility.
- Oversaw sales team performance, driving initiatives to exceed quarterly targets.
- Analyzed market trends and customer insights to inform product positioning and pricing strategies.
- Established partnerships with key stakeholders to expand distribution channels and increase market reach.
- Implemented CRM systems to streamline customer interactions and improve lead management processes.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
Temporary Estate Officer
Mogo-Thamaga District Council
09.2024 - 03.2025
- Organizing and checking repairs and maintenance, and reporting on roads, footpaths, and lighting repairs
- Commercial, multi-residential property inspections for valuation and rating
- Prepare documentation for contract renewal/termination for property owners
- Property (commercial & industrial) inspections for rating purposes
- Ensuring properties are used correctly, and dealing with tenancy applications and agreements.
- Assist in the preparation of monthly vacancy inspection report and carry out safety, health and environment
- Advice clients on suitable property products for improvements, maintenance and upkeep
- Facilities and Property management; Clients feedback follow ups and bill management
- Undertake appropriate action in the event of illegal occupation and renovation of property
- Conducted regular inspections to assess property conditions and maintenance needs.
- Managed estate documentation and compliance with local regulations.
Stem Education Trainer
Brain-STREAM Institute of Technology
06.2022 - 04.2023
- Administered course management logistics, including schedules and catalogues.
- Partnered with various stakeholders to determine course needs, including syllabi, assignments, and assessments.
- Enforced building, health, and safety standards as well as recommended necessary maintenance schedules and procedures.
- Oversaw and supervise the quality of work of other employees to ensure that all tasks are performed correctly, effectively, and efficiently
- Collaborated with management to forecast, allocate, and supervise the financial and physical resources of the facility management.
- Oversaw and upgraded the institution's programs, standards, and strategic planning.
- Developed and delivered comprehensive training programs for diverse technical subjects.
- Facilitated workshops to enhance participant engagement and knowledge retention.
Real Estate Consultant
GO-Smart Value
01.2023 - 03.2023
- Lead Generation to provide valuation for customer's property remotely.
- Advising clients on the property market conditions and land rates.
- Conducted and made calls to develop and source new business.
- Researching, updating and maintaining lead generation database.
- Telemarketing and cold calling.
- Tracking campaign results and customer engagement through CRM
- Advised clients on property investment strategies to maximize returns and minimize risks.
- Conducted market analysis to identify trends, pricing, and opportunities for client portfolios.
Administration Officer
Brain-STREAM Institute of Technology
04.2022 - 02.2023
- Coordinated administrative functions to enhance operational efficiency and support organizational goals.
- Managed scheduling, correspondence, and documentation processes to ensure seamless office operations.
- Developed and implemented policies to improve workflow and compliance within the administrative team.
- Led training sessions for new staff on best practices in office management and software utilization.
- Streamlined communication channels between departments to foster collaboration and information sharing.
- Supported project managers with administrative tasks including data entry, file organization, research support services as needed throughout various stages of project cycles.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained accurate records and archives to ensure easy access to essential information for management decisions.
Part-Time Retail Sales Representative
The Branded Clothing (Studio 88 & SideStep)
11.2017 - 01.2022
- Updating admin, banking and taking customer calls
- Unboxing and flat packing stock
- Ringing of customer sales at the point of sale and spot checks
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Processing customer exchanges, returns and refunds.
- Information dissemination to customers
- Implemented product promotions and visual merchandising strategies to optimize store presentation.
- Analyzed sales trends to drive promotional strategies and inventory management.
- Assisted customers to make their shopping easy (customer service)
- Delivered exceptional customer service to enhance shopping experience.
- Managed inventory levels and conducted regular stock audits for accuracy.
Estate Intern Officer
Gaborone City Council
06.2019 - 11.2021
- Oversaw tenants' houses by maintaining consistent standards, procedures, and services.
- Facilities and Property management
- Used expert administrative and staff management abilities to smoothly coordinate day-to-day operations.
- Planned and executed on-site maintenance for Council properties.
- Prepared and updated the Council staff housing inventory.
- Determined the most competitive prices for each property based on the market for third-party rentals to boost revenue.
- Prepared third-party rental contracts for housing as well as other Council land and/or property.
- Built successful business by continuously prospecting for new clients' leads as well as with existing clients.
Education
Certificate of Proficiency-Short Term - Insurance-Personal Lines
Insurance Academy Botswana
Gaborone08-2022
Bachelor of Science - Real Estate
University of Botswana
Gaborone, Botswana11.2021
High School Diploma -
Gaborone Senior Secondary School
Gaborone11-2014
High School Diploma -
Tlogatloga Junior Secondary School
Gaborone11.2012
Skills
- Microsoft Office 365
- Customer Service
- Business growth and retention
- Rapport and relationship building
- CRM management
- Database maintenance
- Marketing campaign evaluation
- Marketing planning
- Property inspections
- Facilities management
- Lease administration
- Property valuation
- Social media management
- Sales tracking
Accomplishments
- Achieved 2nd Position Award in the Science, Technology and Innovation Category, Botswana Consumer Fair 2023
References
- Mr Aristocrat Daman, Principal Estate Officer, Gaborone City Council, +267 71 733 7336, babakidaman@gmail.com
- Mr Phenias Motlhagodi, Estate Officer 1, Gaborone City Council, +267 71 202 697, makalang201@gmail.com
- Mr Mosimanegape Lesolopo, Administration Manager, The Branded Clothing Company (SideStep/Studio 88), +267 72 516 848, m.lesolopo@studio88.co.za
- Ms Neo Modipane, Senior STEM Educator (Supervisor), BrainSTREAM Institute of Technology, +267 73 124 843, knmodips@gmail.com
- Mr Matlhogonolo Mhlabano, Director, Astra Pack Holdings, +267 72 559 145, mayne@astrapack.co.bw
- Ms Goitsemodimo Makgatle, Principal Estate Officer, Mogo-Thamaga District Council, +267 72 562 467
Timeline
Temporary Estate Officer
Mogo-Thamaga District Council
09.2024 - 03.2025
Sales & Marketing Manager
Astra-Pack Holdings
07.2023 - Current
Real Estate Consultant
GO-Smart Value
01.2023 - 03.2023
Stem Education Trainer
Brain-STREAM Institute of Technology
06.2022 - 04.2023
Administration Officer
Brain-STREAM Institute of Technology
04.2022 - 02.2023
Estate Intern Officer
Gaborone City Council
06.2019 - 11.2021
Part-Time Retail Sales Representative
The Branded Clothing (Studio 88 & SideStep)
11.2017 - 01.2022
Certificate of Proficiency-Short Term - Insurance-Personal Lines
Insurance Academy Botswana
Bachelor of Science - Real Estate
University of Botswana
High School Diploma -
Gaborone Senior Secondary School
High School Diploma -
Tlogatloga Junior Secondary School