Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Referees
Timeline
Generic

Nonofo Chelete

Gaborone

Summary


Motivated, keen to learn, ambitious and positive thinking individual with excellent customer service, good technical & administration skills & sales, developed from experience gained in the workplace environment. I am a versatile and highly motivated professional whose main objective is to identify opportunities and attain engaging positions that will help me expand my knowledge and skillset to remain relevant to the workplace setting. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Point of Sale Technician

Bank Gaborone
02.2018 - Current


  • Demonstrated adaptability by staying current on emerging technologies within the point-of-sale industry, incorporating new tools and methods into daily work processes as needed.
  • Reduced downtime by promptly resolving connectivity and network-related issues in POS systems.
  • Strengthened client relationships by offering training sessions on the usage and features of their POS systems.
  • Improved system efficiency by troubleshooting and repairing POS hardware and software issues.
  • Elevated operational efficiency with rigorous testing procedures to ensure the reliability of newly installed POS systems.
  • Maximized uptime with proactive monitoring of system health indicators such as error logs and performance metrics.
  • Delivered comprehensive documentation for all completed installations, repairs, and maintenance tasks, enabling efficient record-keeping processes for clients.
  • Boosted productivity by maintaining an up-to-date inventory of replacement parts for quick repairs or replacements when necessary.
  • Streamlined POS operations through regular maintenance and upgrades of hardware components.
  • Collaborated with sales teams to identify prospective clients'' specific needs, tailoring solutions accordingly.
  • Managed multiple simultaneous service requests with excellent organizational skills and attention to detail, ensuring prompt completion without sacrificing quality.

DSS Enroller

Botswana Post
03.2012 - 01.2014

Setting up the Registration and Smart Card Issuing Workstation

Beneficiary Enrolment

Issuing of Poso Cards

Educating beneficiaries how poso card works

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Personal Assistant

Bank Gaborone
08.2014 - 02.2018


  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
  • Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
  • Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.

Records Officer

Botswana Post
01.2014 - 08.2014
  • Compiling of reports
  • Filing
  • Submitting filing reports weekly
  • Archiving of reports
  • Advised management on best practices for records management, supporting company-wide initiatives to improve efficiency.
  • Conducted regular audits of record-keeping systems to identify areas of improvement and implement corrective measures.
  • Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
  • Collaborated with cross-functional teams to establish document retention schedules, ensuring compliance with industry regulations and company policies.
  • Maintained strict confidentiality standards, ensuring the privacy of sensitive information for clients and employees.
  • Optimized space utilization by consolidating redundant files and reallocating available resources efficiently within storage facilities.
  • Facilitated seamless transitions between paper-based and electronic record-keeping systems by developing clear guidelines for staff members to follow during migration periods.
  • Managed physical storage units, maintaining organization and accessibility of archived files.
  • Developed strong relationships with vendors to ensure timely delivery of supplies and equipment, maintaining productivity within the department.
  • Oversaw the secure disposal of outdated or irrelevant records in accordance with established guidelines, minimizing risk associated with data breaches or non-compliance fines.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding to inquiries and requests for information.

Education

Honors Diploma - Information Technology (Network Engineering)

NIIT
Gaborone
11.2010

Honors Diploma - Business Skills

NIIT
Gaborone
11.2010

Skills

  • Team work
  • Innovative
  • Computer
  • Planning and Organization
  • Customer Service
  • Communication
  • Negotiation
  • Interpersonal
  • Customer Support
  • Transaction monitoring
  • Hardware Installation
  • Payment Processing
  • Technical training
  • Software configuration
  • POS Troubleshooting
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Critical Thinking
  • Organizational Skills
  • Customer Relations
  • Client Relationship Management
  • Inventory Management
  • Written Communication
  • Project Management

Hobbies and Interests

  • Reading
  • Going to church
  • Traveling

Awards

  • CapricornWay Award
  • Best POS Technician

Referees

Mr Nchidzi Chakalisa

Head: Client Coverage

Bank Gaborone

+267


Mr Tuahuku Horongo

Manager: IT

Bank Gaborone

+267

Timeline

Point of Sale Technician

Bank Gaborone
02.2018 - Current

Personal Assistant

Bank Gaborone
08.2014 - 02.2018

Records Officer

Botswana Post
01.2014 - 08.2014

DSS Enroller

Botswana Post
03.2012 - 01.2014

Honors Diploma - Information Technology (Network Engineering)

NIIT

Honors Diploma - Business Skills

NIIT
Nonofo Chelete