OABONA QHAWE

I manage the daily operations of an online retail business specializing in cosmetics, overseeing backend administration, logistics, and customer engagement. This role has equipped me with extensive experience in office coordination, procurement, supplier liaison, and documentation—skills I’m eager to bring into a broader administrative role.

Key Administrative Responsibilities:

• Office & Operations Management: Oversaw daily workflows, maintained organized systems for order fulfillment, inventory, and internal documentation.
• Procurement & Supplier Coordination: Liaised with distributors and service providers, negotiated pricing, tracked stock levels, and ensured timely deliveries.
• Documentation & Reporting: Prepared reports on inventory levels, sales trends, and supplier performance; maintained accurate records for compliance and audits.
• Customer & Internal Communication: Acted as a point of contact for customer service issues, supplier queries, and internal team updates.
• Social Media Management (as an operational function): Scheduled posts, coordinated campaign timelines, and tracked performance metrics—supporting marketing operations and customer engagement.
• Logistics Support: Coordinated shipping and delivery timelines; resolved logistical issues to maintain smooth operations.

In this role, I managed office operations and supported cross-functional coordination while ensuring exceptional service delivery and stakeholder communication. Key responsibilities included:

• Coordinated daily administrative tasks, including correspondence, filing, and record-keeping.
• Managed supplier relationships and procurement processes, ensuring timely delivery of services and materials.
• Maintained physical and digital filing systems for contracts, supplier documentation, and departmental records.
• Oversaw scheduling and logistics for company events, meetings, and trade show participation.
• Assisted with onboarding external service providers, and maintained up-to-date service contracts.
• Created and implemented marketing department plans, contributing to overall office operational growth.
• Developed internal reports on performance metrics and supported senior management in planning and decision-making.
• Represented the company at industry fairs, delivering presentations and managing stakeholder interactions.
• Ensured data confidentiality and compliance with health, safety, and company protocols.

• In this role I was responsible for liaising with clients in person, over the phone, or via email to discuss their travel requirements
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance, and fares
• Research, explore and study different travel destination options and travel prices, customs, weather conditions, reviews, etc
• Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety, and local customs
• Modifying existing bookings to suit a change in clients' circumstances
• Researching destinations and keeping up to date with travel industry news
• Ongoing training with other team members and management

• Important qualities I gained from this role include communication skills to convey information to customers and supervisors, computer skills for using reservations software, organizational skills for managing several reservations throughout the workday, and people skills for interacting with others
• Electronically recorded telephone and email hotel bookings
• Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Researched new business opportunities and provided facility tours
• Attended to guest needs such as shuttle service delivery of personal artifacts and other special requests
• Solicited new and existing accounts through phone prospecting
• Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner
• Helped Group Sales Coordinator maintain rooming lists
• Provided guests with the requested information concerning the facilities' locations and surrounding areas
• Processed all guest reservations including guest follow up obtaining all necessary information and accurately enter it into the computer system