Oabona Tshane

· Lead and manage the full spectrum of HR functions including recruitment, onboarding, performance management, training and development, employee engagement, and retention strategies.

· Develop, implement, and review HR policies and procedures to ensure compliance with Botswana labor laws and alignment with Turnstar Holdings Limited’s strategic objectives.

· Oversee payroll administration, benefits management, and compensation frameworks, ensuring timely and accurate processing in collaboration with the Finance department.

· Manage employee relations, handling grievances, disciplinary matters, and conflict resolution with confidentiality and professionalism.

· Coordinate and facilitate staff welfare programs, health and safety compliance, and workplace wellbeing initiatives.

· Support organizational development by leading the design and execution of workforce planning, succession planning, and talent management.

· Administer office services and facilities management to ensure a well-functioning and safe working environment.

· Supervise and develop administrative staff, ensuring efficient administrative support across departments.

· Maintain accurate employee records and HR documentation, including contracts, leave management, and training records.

· Provide regular HR reports, metrics, and analytics to senior management to support strategic decision-making.

· Liaise with external stakeholders such as labor offices, regulatory bodies, and recruitment agencies.

· Coordinate internal communications relating to HR and administrative matters.

· Manage budgets related to HR operations, training, and office administration.

· Plan and organize company events, meetings, and staff training sessions.

· Drive continuous improvement projects within HR and administration functions, including digital transformation initiatives.

· Company representative in the board remunerations committee

Administration

Human Resources

Planning HR and administration activities Overseeing recruitment

Managing the payroll function

Developing and ensuring compliance with organisation policies and procedures Running employee relations programs

Overseeing the office management function Leading the HR department

Management of human resources strategy and support Employee Engagement

Human resources administration and reporting Health and Safety

Management of the accounts and administration function Managing procurement of office supplies- stationery, furniture, tea. Management of the tendering process to ensure adherence

Contract management of services - cleaning, security, maintenance, employees transport etc

Processing of vendor payments Monthly accounting reconciliation

• Spearheaded comprehensive HR consulting services, including job profiling, targeted advertising, meticulous pre-screening, strategic shortlisting, and conducting in-depth interviews, culminating in successful talent acquisition for clients such as CJKK Manufacturing Company.
• Delivered expert HR solutions encompassing performance appraisals, job analysis, and the development of robust pay structures to optimise organisational efficiency and employee satisfaction.
• Implemented effective coaching and mentoring programmes designed to enhance professional growth and leadership skills across various organisational levels.
• Facilitated succession planning initiatives, ensuring seamless leadership transitions and long-term business continuity.
• Led dynamic team-building workshops, fostering a collaborative and high-performing workplace culture.

• Spearheaded Botho University's recruitment process, encompassing job advertising, candidate selection, and strategic placement.
• Expertly managed payroll operations and delivered precise monthly reports utilising the VIP System.
• Ensured the Records Management department's continuous audit readiness through vigilant oversight.
• Streamlined HR processes, including staff confirmations, promotions, and resignations.
• Maintained up-to-date employee information on VIP/HR Premier Systems, guaranteeing data integrity.
• Coordinated timely permit applications and renewals, aligning with contract obligations and legal compliance.
• Facilitated regular interdepartmental communication to relay critical HR updates and initiatives.

• Spearheaded the resolution of customer grievances from various channels, including the call centre, front office, and sales, ensuring prompt and professional responses.
• Guaranteed that all written complaints were acknowledged within one working day, maintaining high standards of communication.
• Enforced strict adherence to complaints and service request management processes, ensuring no issue was overlooked.
• Managed cancellation requests with a focus on customer satisfaction, confirming and documenting each case efficiently.
• Conducted an analysis of customer payment patterns and overall value to tailor retention offers in line with company policy.
• Performed system updates, such as contract deactivations and offer implementations, to effectively address customer complaints.
• Provided detailed daily, weekly, and monthly reports to management, tracking complaint trends and resolutions.
• Implemented continuous improvement measures to reduce the volume of customer complaints.
• Led a team to peak performance, optimising resource allocation and ensuring all members were fully engaged.
• Maintained comprehensive records of all customer-related issues, establishing a robust documentation archive.
• Owned the resolution process for all network customer issues, regardless of origin, demonstrating comprehensive leadership.

• Spearheaded the establishment of a shared services centre at Jwaneng mine, delivering comprehensive HR, payroll, and accounts payable services to 2800 employees.
• Administered key HR functions, including medical aid, pension transactions, employment verification, and terminal benefits calculation, leveraging SAP ERP for optimal time management.
• Managed a proficient team of payroll agents, overseeing accurate data entry, payslip generation, and prompt resolution of payroll-related inquiries.
• Cultivated robust relationships with internal and external stakeholders, ensuring exceptional customer service and satisfaction.
• Actively participated in the SLA monitoring committee to guarantee adherence to established service levels in HR and Finance.
• Compiled and presented incisive management reports on a monthly basis, driving strategic decision-making.

• Spearheaded comprehensive recruitment processes for Debswana Shared Services, successfully hiring approximately 70 employees.
• Created expertly crafted job profiles for new positions, ensuring that they meet organisational requirements and industry standards.
• Developed and coordinated advertising campaigns for vacancies, collaborating with media outlets for maximum reach.
• Implemented efficient screening and shortlisting protocols to identify top candidates from application pools.
• Orchestrated interview logistics, including scheduling, communication with applicants, and preparation of interview materials.
• Coordinated psychometric assessments to evaluate candidate suitability and support data-driven hiring decisions.
• Facilitated seamless onboarding for new hires, including inductions and integration into the company culture.
• Maintained accurate employee records within the SAP system, ensuring data integrity and compliance.

• Managed an information hub, providing clarity and support on change-related inquiries, including potential retrenchment concerns.
• Coordinated comprehensive employee counselling programmes to facilitate smooth transitions during corporate restructuring.
• Developed and disseminated informative newsletters, keeping stakeholders updated on project milestones and developments.
• Played a key role in talent acquisition by profiling and defining roles for the newly established business unit.