IT Infrastructure Manager
Office of the President
Gaborone
10.2015 - Current
- Performing and driving architectural, design, and integration engineering for complex IT network infrastructure solutions.
- Acumen in managing end-to-end project delivery management activities, ensuring timely deliveries as per defined timelines and quality standards.
- Performing RCA, problem investigations & providing service improvement solutions to clients. Coordinating with clients, and different technical teams of line regarding the resolution of critical incidents while aligning to IT policies and business requirements.
- Overseeing support and administration of Windows Server platform and applications (Active Directory 2016, Active Directory Federation Services (ADFS), Web Application Proxy (WAP), Microsoft SQL Server, Microsoft SharePoint, DNS, DHCP, etc.)
- Managing & monitoring all enterprise systems operations and availability (Service provisioning, colocation coordination, installation, and deployments of equipment).
- Supporting and administration of virtualized IT systems (Hyper-V, VMware, SCVMM, Failover Cluster Manager); performance tuning, capacity planning, cluster management.
- Overseeing the administration of the Cisco Email Security Appliance (ESA); Cisco Web Security Appliance (WSA); Veeam Backup & Replication Availability Suite.
- Administration and maintenance of Microsoft Exchange 2013 (DAG) - Dell EMC VNX Storage administration - Dell EMC Data Domain administration.
- Adopting new methods and technologies which focus on continuous service improvements. Handling Service Delivery, defining SLA, and escalations management.
- Leading technical teams mentoring & motivating them to maintain high performance.
