Odirile Lekau
Kanye
Summary
Experienced in project management and operations oversight, consistently ensuring compliance with safety protocols and quality standards. Regularly analyzed performance reports to identify improvement areas, leading to enhanced operational efficiency. Demonstrated strong leadership by mentoring staff and resolving conflicts effectively, contributing to a cohesive work environment. Proven ability to manage daily operations, including inventory management and equipment maintenance, while maintaining accurate records of personnel and assets.
Overview
3
3
years of professional experience
Work History
Engen filling Station Site Manager
Reddy's Group
Kanye , KA
12.2024 - Current
- 1. Operations Management
- Oversee daily station operations, including fuel pumps, convenience store, car wash, and forecourt.
- Ensure the station opens and closes on time, following all operational procedures.
- Monitor fuel levels, place orders on time, and coordinate deliveries.
- Ensure all equipment (pumps, POS, fridges, generators) is functioning properly and arrange maintenance when needed.
- 2. Staff Supervision
- Manage staff schedules and ensure adequate shift coverage.
- Train new employees on customer service, safety, cash handling, and product knowledge.
- Monitor staff performance and enforce company standards.
- Address staff issues, conflicts, or disciplinary matters professionally.
- 3. Customer Service
- Ensure customers receive fast, friendly, and professional service.
- Resolve customer complaints and incidents quickly and respectfully.
- Maintain clean, safe, and welcoming premises, including restrooms, pumps, parking area, and store.
- 4. Cash and Financial Control
- Oversee daily cash-ups, reconcile sales reports, and ensure accuracy.
- Monitor cashier float levels and secure safe and drop box procedures.
- Prevent losses through proper controls, CCTV monitoring, and training staff on fraud prevention.
- Prepare daily, weekly, and monthly reports required by management.
- 5. Inventory and Merchandising
- Conduct stock counts regularly and manage ordering of store products.
- Monitor expiry dates and ensure proper stock rotation (FIFO).
- Maintain attractive merchandising displays to drive sales.
- Track variances, shrinkage, and returns.
- 6. Health, Safety, and Compliance
- Enforce safety regulations related to fuel handling and hazardous materials.
- Ensure compliance with local laws, licensing, and environmental standards.
- Conduct safety checks for fire equipment, spill kits, alarms, and emergency exits.
- Train staff on emergency procedures and ensure PPE usage.
Farm Manager
Segogora Holdings
Gaborone , GA
04.2023 - 01.2024
Warehouse Manager
Beauty Depo
Jacksonville , FL
11.2022 - 04.2023
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Drafted policies related to storage space utilization and distribution operations.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Resolved customer complaints related to product quality or delivery issues.
Education
Bachelor's Degree - International Trade And Economics
Wuhan University
Wuhan ,China 06-2019
Skills
- Project management
- Inventory management
- Quality assurance
- Equipment maintenance
- inventory management
- sales analysis
- team leadership
- Microsoft Office proficiency interpersonal skills, product knowledge, problem-solving, and time management
Languages
English
First Language
Chinese (Mandarin)
Elementary (A2)
A2
Setswana
Intermediate (B1)
B1
Timeline
Engen filling Station Site Manager
Reddy's Group
12.2024 - Current
Farm Manager
Segogora Holdings
04.2023 - 01.2024
Warehouse Manager
Beauty Depo
11.2022 - 04.2023
Bachelor's Degree - International Trade And Economics
Wuhan University